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I think if you have a problem with a other type of camera or with your FW they can help u also , you get a ticket nr when you send them a e-mail.

e-mail : service.global@imoulife.com

I have an Imou rex 4k camera and updated the firmware. And then getting spontaneous reboots every few hours, i messaged them by email. Received an answer after 1 day, you will then receive a link to a tool and to a bin file of a firmware that is a bit older, so the problem has been solved for...