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It Seems Dahua Does have an online product support page. I have never tried it so not sure of the response you will get. But its a starting point. Online Support - Dahua Technology

That's what I am thinking since my clip file sizes are pretty consistent. The data is there just not viewable. Seems i'm getting several blotches of grey during a playback and then it creates a new clip that plays back black.

I Just noticed on mine that was black this morning. If I reset the camera and my playback is fixed for awhile.. If I view A black screen playback. When I scroll forward to a new viewable part of the clip.. and then scroll backwards I can see the part that was black before.. Anyone else?

I'm Also really having a hard time with h265 now. Added a new 5231 camera last night and woke up to black recordings. reset it but on motion now goes to grey . Going to change them back to 264 i guess. Crazy thing is it is not all my cameras.

I too am getting the black screen on record playback but only on 2 of my 5 cams.. I will try and look into the settings.. All are on .265 . I found the issue this morning and Couldn't find a fix so I reset all cams by dropping power to the poe switch and all were playing back fine when I went...

Lol... Ive been living by that little box since last september. Between that box and stalking fendermans, nyar, and bp2008's posts like a crazed school girl, Ive had great results.. All is working well except that vpn thing. But im getting there.. little by little...

I5 to I7 is not going to make that much difference in performance.. You might Try shutting down real time anti-virus scanning and see what happens to the cpu usage..

OK, so now I realize that this was not a BI issue but happened because I changed my 2 main cams to record continuously several days ago.. Before that all cams were still on motion and was not filling the allocated spaces. FYI should anyone else experience this. All good now..

Gotit.. Thank you Sir!!

ok .. will do.. so I can enlarge new to use the whole drive yes? I mean thats what its for ..

And thank you Fenderman.!! This is taking a bit more than I thought it would..

Ah , I missed these settings..

oh boy that wasn't the reply I was looking for.. THis is what both New and Stored folders look like

Everything dated 8/4 video clips start at 4am. Its not saving a single day and everything co-exists in stored ..

ya, I assumed the db folder just held an index of the video files. And thought that renaming the old and letting it create new would cause it to reindex the clips.. but I checked and they are not in the folders. I also checked the folder properties and the BI folders are dated creation on...

I exported one section of a file and it saved to my desktop ( on a seperate drive to boot) . Should be no way I could have overwritten the entire database..

I've lurked and searched and have done pretty good at finding the info needed to setup my BI machine. All was doing fine until the point i really needed the info . And then it all disappeared. I had a couple of guys case the neighborhood and take some packages. and I had them on camera. I...

Did you set an update time frame?

Seems I had the same Issue a few days back and Once I went into Blue Iris tools options and hit the Detect version button at the top center, it repopulated the directories properly and made magic happen.. You might give that try.

PM sent.. I can use it..

Cant Wait!! Thank you Andy! Todd

Thank you Andy for Keeping us updated!!

ok Cool . Thats kind of what I thought. Sounds like a reasonable and "liveable" explanation to me. Hopefully they can get things going and catching up soon. I bet it is a chip high in demand right now. Just kind of anxious to get a hold of some. Thanks Nayr!

So what does chip issues mean exactly? Does anyone know what the issue is and whether its just a supply/demand type issue or is it an operational/functional issue. ??

Well I did just that and paid through Paypal. We'll see how it goes. Andy can send a PP invoice if you request it. Andy is trying very hard to fulfill orders for those of us having payment problems with aliexpress. I wish that process was easier. But it may be more the fault of our Credit...

Very nice info.. Thank you nayr!

The Forum Working this well this fast on an upgrade is quite a job well done.. Congrats and thank you!

Re: Optiplex i7-7600 w/ internal HDD for storage, or i7-6700T "micro" w/ external HDD Yes, you absolutely can just remove the video card.. save $$ and use it elsewhere...

found it in the manual fenderman.. 3 7 pin sata connectors