frozen Hikvision camera on Hikvision 7616HI-ST/A dvr

[Intecsec]

Hi,
I have a 7616HI-ST/A dvr running with 16 analog cameras Tried to add DS-2CD2342WD-I 4mp turret camera. Learns on but says connecting. Image appears but frozen. Any ideas.
Thanks in advance

 

[Securame]

Try lowering the camera resolution to 2MP or 3MP.

I think DS-7616HI-ST supports 5MP / 3MP / 1080P, but I do not know if there is any firmware that makes it support 4MP.

 

[Intecsec]

Thanks will give it a go