problem with H.265 on IPC-HDW5831R-ZE connected on Hikvision NVR

roger561

n3wb
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I have camera IPC-HDW5831R-ZE I am connected to it with NVR Hikvision DS7616 NI Q2, NVR only displays her image in Main Stream 4K if I choose codec H264.H, if I choose H265 the NVR seems to be confused and no longer displays the image in main stream, only substream or inverse also occurs, only the substream appears and does not appear main stream .. has anyone been through this? I saw that a newer firmware came out for her, how do I know exactly where to download the correct firmware for my camera, bought on Aliexpress but it was not with Andy, is there any difference in firmware for certain version?

Connected via CAT-6 cable with POE

Device Type IPC-HDW5831R-ZE
System Version V2.800.0000008.0.R, Build Date: 2019-06-19
WEB Version V3.2.1.749079
ONVIF Version 16.12(V2.4.3.651299)
Security Baseline Version V1.4
 
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