Recent content by LevelX

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    Firmware for Dahua IPC-HDW4433C-A

    Sounds similar issue to me. My isn't moving DST correctly on my timezone! Looks like one of those sellers botched up the firmware ;)
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    Firmware for Dahua IPC-HDW4433C-A

    Any progress on these units? I've got some and got some timezone 'issues' that I'm hoping a firmware update will fix.
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    Milestone support company

    Found it... Here is the release we worked off (page 6) https://www.milestonesys.com/globalassets/materials/documents/newsletters/Full_Product_Update_Overview.pdf No talk of camera limits if you stayed and when we did the licence update via the dashboard, we said no.
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    Milestone support company

    Maybe BH got a bit excited when the changes happened? Essential base was EOL as its now 'free'. I'm not sure it was a 'reversal' when it all went down, they offered users a choice to upgrade for 'free' or keep the current level. Most took the 'free' upgrade, but we choose not to (it was an...
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    Milestone support company

    Yeah the SAAS yearly camera pack option didn't take off, I remember reading it was EOL a while ago. We're on Essentials, didn't take the 'free' upgrade option offered at the time, as we knew it would cost us more in the future to add licences and didn't need any of the 'extra' things the...
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    Milestone support company

    Yeah Milestone made some changes to support, and Care Plus aka what all the old Milestome care/SUP changed into. I'm sure you'll get through to Milestone directly AFTER going via a reseller first, assuming they pass the case up to Milestone. But I'm sure they have 'limits' to a number of cases...
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    Xprotect 2017 R1

    Oh very nice, but yes if you're pulling substreams, then it will do it without problems. Up until this version of Milestone, substreams had been a bit average. You could request a lower res version of the stream from the client, but all that did was shift the decoding load to the milestone...
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    Xprotect 2017 R1

    I'm not going to lie, XProtect Smart Client is a CPU hog, sitting on windows. But if you're heading down the Milestone path, money isn't really a problem! an extra GFX card in the client viewing machine will be a rounding error on the overall bill ;) Out of curiosity, have you tried to decode...
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    Xprotect 2017 R1

    Its for the XProtect Smart Client playback... So they will if they need it. One of the issues today, is decoding 8+ cameras on a client. Clients 'love' video walls of cameras. So something a dual monitor setup with all these cameras on it, doesn't equal a nice playback experience., CPU is...
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    Milestone support company

    Yes and no....... For the SUP people, aka care basic/plus people, they can't get phone support directly from Milestone. They have to go via the approved reseller they brought from for that. They can get 'chat' support to a point.
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