Hikvision NVR 7616ni-E2/A - No snapshot on VCA event (intrusion)

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[PROBLEM SOLVED]
Goodmorning everyone,


I have a problem sending emails with pictures attached for three ipcameras (Hikvision 2CD2142) for VCA events (intrusion detection) set on the NVR 7616ni-E2/A
I followed all the recommended steps in the topics around the forums and internet, but without solving.
The email that comes to me, arriving correctly, sent from NVR, but no pictures are attached.
If the email is sending directly from the camera instead, arrives properly: notification email with attached images.


Email properly configured on the NVR, with check on send image every three seconds.
on NVR i have checked VCA intrusion detection for the camera, set the sensitivity and rules, email sent correctly but no images, just a simple notification.
Where am I wrong?
 
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problem solved: simply update the Firmware to the 4.8.0. version.
(Version out of the box was 4.1.0)
 

kozmo2k

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problem solved: simply update the Firmware to the 4.8.0. version.
(Version out of the box was 4.1.0)

Where did you find firmware version 4.8.0, if I may ask?
The highest I've seen for the DS-7616NI-E2 is NVR_K41_BL_ML_STD_V3.4.80_160718.

./b
 
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