DS-2CD2342WD-I 12mm IR LED in night mode problem.

bickford · Feb 19, 2017

Hello all

I have a DS-2CD2342WD-I 12mm and it is the first time is use it today.

In day mode no problems but in night mode the camera doesnt see the infrared light ... the IR light is turned on but in night mode nothing at all , its very very dark ...like if the led was off

I have the same camera DS-2CD2342WD-I 4mm and no problems.

12mm are differents of 4mm in term of settings ?

I have tried to install a HIK DS-2DE5220IW-AE PTZ in the same direction , the DS-2DE5220IW-AE see the infrared led of the DS-2CD2342WD-I 12mm but the DS-2CD2342WD-I 12mm see nothing ...what can be the problem ? distance ?
i have tried with all kinds of settings wihout success ...(picture below).

Thanks for your help

BICK

fenderman · Feb 19, 2017

Looks like the ir cut filter is stuck..try banging the camera..

dfhawk · Feb 19, 2017

What is your shutter speed set to on the 12mm?

bickford · Feb 20, 2017

Hello all
The shutter speed for day is 1/30 and night 1/12....

Bick

dfhawk · Feb 20, 2017

To me, it doesn't appear the IR is on (i do realize you indicate the 5220 picks it up)...but have you physically gone outside and seen the IR on the 12mm? And to rule it out have you gone 'System Service' to make sure it's enabled (see attached)? I don't recall if my 2342 has a reset button...regardless perhaps fenderman is right if the above doesn't resolve anything...

bickford · Feb 20, 2017

Hello yes ir is enable on service system.
I see the led outside she is on ! others camera can see it

Bick

bickford · Feb 20, 2017

Reset button is different of reset to default settings except ip adress(system) or not ?

Bick

dfhawk · Feb 20, 2017

Try one or all of the attached...if the above doesn't resolve anything you may want to just return the camera!

dfhawk · Feb 20, 2017

I believe in theory the physical reset button (although i don't believe the 2342 has one) works the same as the Default button under Maintenance.

Reset button - all parameters, including user name, password, IP address, port number, etc., will be reset to the factory default settings.

Also, the following may be helpful:

How to Factory Reset a Hikvision Camera without logging in : Wrightwood Surveillance Support

How to Factory Reset a Hikvision camera through the web GUI : Wrightwood Surveillance Support

alastairstevenson · Feb 20, 2017

fenderman said:
Looks like the ir cut filter is stuck..try banging the camera..

I'd bet that @fenderman is correct in that the IR cut filter is stuck on.

Even with the IR LEDs active, as you have seen, with the filter stuck on, the IR will have no effect.
No amount of resetting will fix that.
Give it a gentle tap on the side - if it's stuck, it may move.
If nothing changes, the IR cut in the camera or the driver for it's actuator, may be faulty.

bickford · Feb 20, 2017

i have done this :
- restore to factory default : NOTHING
- gentle tap on the side : NOTHING .

BICK

fenderman · Feb 20, 2017

bickford said:
i have done this :
- restore to factory default : NOTHING
- gentle tap on the side : NOTHING .

BICK

Try tapping it harder or simply send it back...

mlapaglia · Feb 20, 2017

When it switches to night mode do you hear a "click" coming from the inside? That's the IR filter moving.

dfhawk · Feb 20, 2017

Last attempt...is your 'Day/Night Switch' under Image>Common set to 'Auto'?? Do you hear a click when you manually switch it from Day to Night?

nayr · Feb 20, 2017

take it down, flip it upside down from how your normally mount it.. power it up, force it to B&W mode then slap it like it just insulted your mother.. force it back to color mode, wait 10s, force it back to B&W, rotate it 45 degrees or so and repeat beating up on it until you hear it click.

sometimes the filter gets stuck or bound up internally.. it is a moving part, and eventually all such parts fail.. the trick is locating which direction it slides in and out (could be left/right/up/down or any combination of the above) and giving it a lil help

bickford · Feb 20, 2017

I will try to unmount the camera it will be easier to make some tests day night switch is set to auto but i have done test with Schedule time.

What is strange is that recently I have encountered several big problems with different HIK cameras on which I have updated the internal fimware to get the new V5.4.4 build 161125

The first problem with DS-2CD2642FWD-I was that after the update, the camera no longer switched to night mode automatically I had to force manually otherwise everything was black ... after a hard reset with the internal switch all worked again ... with A software reset nothing at all ...
So there is a difference between a reset to zero with the pushbutton and one with the interface.

Now i have the ir cut problem with DS-2CD2342WD-I 12mm and i have an other problem with DS-2CD2T42WD-I8 all is ok except sometimes the professional NVR tells me that the camera was disconnected several times during the day for a duration of about 45 seconds

Very strange ...

BICK

bickford · Feb 22, 2017

hello

the problem is solved !

I followed your recommendations by giving a slight slap to the camera and it works perfectly thanks to all

The only thing is that I find that the image is blurred maybe it comes from my mind I do not know, what do you think?

BICK

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DS-2CD2342WD-I 12mm IR LED in night mode problem.

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