DH-SD29204T-GN rebooting

nofali · May 24, 2017

Hi guys
I got some weird problem with my Dahua ptz PoE ip camera (DH-SD29204T-GN) it's been running perfectly for about 8 months, suddenly the camera start to reboot it self every minute or maybe a seconds nothing changed on my network or switch i changed the RJ54 cable changed the PoE adapter still reboot all other IP cameras working well , please help i am afraid that might damage the cam so i turn it off till find a solution
here are the backup log files and a picture of firmware.

Shockwave199 · May 24, 2017

I've heard of something weird about h264 and h265 as it relates to having smart motion detection enabled. Do you use smart motion detection? Can you see if disabling it helps at all? I think it's that you can only use h264 with smart motion detection. This is a disclaimer note I've seen for some dahua cameras available on Amazon. Maybe that's your is issue?

nofali · May 24, 2017

Shockwave199 said:
I've heard of something weird about h264 and h265 as it relates to having smart motion detection enabled. Do you use smart motion detection? Can you see if disabling it helps at all? I think it's that you can only use h264 with smart motion detection. This is a disclaimer note I've seen for some dahua cameras available on Amazon. Maybe that's your is issue?

Thanks for your help Shockwave, i got another ipc DH-SD29204T-GN here are some attachment of the motion, firmware and encoding this one never reboot itself motion is enabled but not rebooting i will checkout and disable motion detection of the other one when i got home hopefully problem will go, i will write back

Shockwave199 · May 24, 2017

Your camera was working fine so this probably isn't it, but sometimes cameras get a mind of their own and enable settings on reboot which you didn't realize. This is the note on some cameras I was talking about. Worth a look to see.

Note:
1, Default account: admin admin (suggest update password)
2, if you choose H2.64 model, you can choose smart codec: on or off!
if you choose H2.65 model, you must choose smart codec: off!
when the camera h2.65 model,it can't support smart codec!
when you choose h2.65 model and choose smart code on, The camera will restart by every 10 seconds ! The cameras will be damaged !

nofali · May 24, 2017

Here are attachment pics

nofali · May 24, 2017

Dear shockwave, i think i found what causing the ip camera rebooting or it's actually disconnecting from network, i used another router not connected to my network a single router with no internet access to test the camera on it, it stopped rebooting at all i think something conflicts in my network connection i use 10 ipc and one nvr , what might be causing the conflicts and keeps my ipc disconnecting from network!

Shockwave199 · May 24, 2017

Ok- at least you know what the deal is. Good luck!

bickford · May 25, 2017

I have a problem with the same camera SD29204T-GN
Since monday without explanation the camera restarts alone several times a day, I reset the parameters by pressing the reset button but the problem continues.
I tried to power the camera directly with a 12 V power supply but the problem is still the same...

BICK

nofali · May 25, 2017

bickford said:
I have a problem with the same camera SD29204T-GN purchased on EMPIRECANDY
Since monday without explanation the camera restarts alone several times a day, I reset the parameters by pressing the reset button but the problem continues.
I tried to power the camera directly with a 12 V power supply but the problem is still the same...

BICK

Try to connect camera at a separate router without internet access it may conflicts with something on your network...!

bickford · May 25, 2017

I will try this ! Thanks very much Nofali !

BICK

nofali · May 25, 2017

bickford said:
I will try this ! Thanks very much Nofali !

BICK

You're welcome Bick,let me know if problem still

Alex H · May 28, 2017

Hello, I experience the exact same problem, the timesframe being also the same. I'll follow your tips and come back later with further info.
I also noticed the heat is really high on the bottom back of the camera.
Since you spoke of internet.. I had a look on my bind logs and see multiple queries coming from the camera to dms.easy4ipcloud.com

Ok I just blocked all traffic from Camera to the Internet and everything went smoothly back working.

iptables -I FORWARD $counter -i $INT_IF -s $IPCamIP -o $EXT_IF -j DROP

Ojlyngboe · May 28, 2017

yesterday my SD29204T-GN started rebooting too. have tried reset button, powersupply, different cables, directly Connected to computer. but no Luck. where do i get latest firmware for this cam?

problem solved! i blocked the cameras internet connection in my router and now it works again.

bickford · May 28, 2017

Problem resolved for this camera my mobile phone has taken the same ip adress during a restart of the router ... there were a conflict beetween my camera and my mobile phone !

I will try to attribute IP adress on the router with mac adress , hope it can help , fixed ip adress is not the only solution ...

New
you can use ADVANCED IP SCANNER software to scan the lan an see what is running ...
Thanks to Nofali for his help

BICK

nofali · May 28, 2017

Alex H said:
Hello, I experience the exact same problem, the timesframe being also the same. I'll follow your tips and come back later with further info.
I also noticed the heat is really high on the bottom back of the camera.
Since you spoke of internet.. I had a look on my bind logs and see multiple queries coming from the camera to dms.easy4ipcloud.com

Ok I just blocked all traffic from Camera to the Internet and everything went smoothly back working.

iptables -I FORWARD $counter -i $INT_IF -s $IPCamIP -o $EXT_IF -j DROP

Hi Alex,thanks for such a value information can you explain more details about blocking all traffic to the internet from camera settings it still rebooting when connect to the internet and getting sooo HOT burning please share with pictures.

nofali · May 28, 2017

bickford said:
Problem resolved for this camera my mobile phone has taken the same ip adress during a restart of the router ... there were a conflict beetween my camera and my mobile phone !

I will try to attribute IP adress on the router with mac adress , hope it can help , fixed ip adress is not the only solution ...

New
you can use ADVANCED IP SCANNER software to scan the lan an see what is running ...
Thanks to Nofali for his help

BICK

How to know what device taking the same ip as my ip camera? Problem not solved yet it's keep rebooting when connected to the internet please help

Alex H · May 28, 2017

As I use BSD and Linux it's fairly easy. The IP camera receives its address from my routeur. Concerning the blocking of IP I do it on my Firewall.
If your routeur is given by your ISP you should be able to log into and write some rules to affect a certain IP to your camera. Concerning Traffic's outing to the internet, it depends on your setup.. Install some box with PfSense or shorewall if you have capacity for it.

bickford · May 28, 2017

Try to use Advancer ip scanner to know what device use a dedicated IP adress ,
The best way is to have a network only for IPCAMERA and an other network for the home .
Look at my network :

You can disable DHCP and you have to give an ip adress to each product.

BICK

nofali · May 28, 2017

Thanks for sharing this Bick, all devices on my network has a static ip address except Mobile phones they are DHCB from my main router (192.168.1.1- ip pool 192.168.1.1-99) and here is how my network look like.
Note, The ip camera with the problem is offline isn't shown in the ipscanner when it's connected it goes back rebooting. can help please!

nofali · Jun 1, 2017

Problem solved after changing the dns server, now the ipc can't be accessable from internet, stopped rebooting now i can see my ipc from my nvr thank you guys for help.

DH-SD29204T-GN rebooting

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