hik camera problem

karly · Mar 30, 2018

hello
I set the hikvision used nvr and cameras then I deleted all exicting cameras in nvr.
When I added them again one camera added properly three cameras has no image
there's yellow triangle when I'm pushing it says wrong admin pass or blocked user.
When I'm deleting them again I have the same problem.
Please halp

normel · Mar 30, 2018

after deleting the cameras, have you changed password of nvr? if yes, restore it back to what it was before you changed.
If that doesnt work , connect the cameras directly to your network, find them with sadp tool, try to goin, and set them back to default

karly · Mar 31, 2018

Thanks
i already downloaded sadp tool but it's cute complicate to get security code from hikvision support team .
there's no another way to reset the old pass?

normel · Mar 31, 2018

what fw version installed on cam ?

Trax95008 · Mar 31, 2018

Can’t you reset the cameras using the reset button?

karly · Apr 10, 2018

no i don't remember

alastairstevenson · Apr 10, 2018

karly said:
there's no another way to reset the old pass?

If the camera has a firmware version earlier than 5.4.5 (check with SADP if you are not sure) then you can reset the admin password yourself with the updated Hikvision backdoor-driven camera reset tool here :
Hikvision camera admin password reset tool

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