I am not a professional installer but have installed my own home cctv system and have been asked by various friends and family to install their home cctv.
UP until now I have recommended Hikvision systems and have installed them, that was until I recently received a second-hand ip camera which the password had been forgotten and required resetting, I went via the sadp software and was awaiting technical support to send me the reset code, this didn't come so I rang the UK technical support who refused to deal with me because I wasn't one of their registered installers, this means this camera is now a brick unless I flash the firmware, anybody else had this issue with Hikvision?
UP until now I have recommended Hikvision systems and have installed them, that was until I recently received a second-hand ip camera which the password had been forgotten and required resetting, I went via the sadp software and was awaiting technical support to send me the reset code, this didn't come so I rang the UK technical support who refused to deal with me because I wasn't one of their registered installers, this means this camera is now a brick unless I flash the firmware, anybody else had this issue with Hikvision?