DS-2CD2T4WD-I3 - Bullet 4MP Password Rest Failed !

yazen

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Dears

i'm facing a problem within SADP Software when i try to Reset my camera Password , i did this steps three times before :
1.Sending XML File to support Team
2. Reviving the rest code and it's works properly

But in this time it gives me this error message
" Failed to reset password .Other :2022 " !!!!!

Note :

  • I kept the camera on in period between sending XML File and receiving the Key .
  • please Check the attached Photo .
 

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YellowSnow

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The sollution is: after export of XML file, DONT turn of NVR. First import the new reset file!
 

Jamil

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And also I usually recommend keeping the PC and software running - I have had that error code a few times before.
 

yazen

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check if the time and date in your camera are matched with the date time you sent in Hikvision Reset application form ......
This Was My Problem ...


Thanks ALL
 
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