iOS Hik-Connect app keeps asking for my credentials

sfnetwork · Nov 12, 2018

aesterling said:
Has anyone noticed a change in the past few weeks? I'm running Hik-Connect V3.6.3 on iOS and haven't been prompted to login for at least a few days!

I think you’re right. It takes a little longer to connect when you open it but after, as far as I tested, no more prompt.
Release notes never mentioned any fix about that.

Securame · Nov 13, 2018

Chris Siemens said:
Not sure if this is still an issue for you guys, but have you guys done the port forwarding required in your router? Hikvision actually uses amazon servers to allow traffic to connect to their remote servers if the ports are not opened on the router. Hikvision pays for each bit of data that passes through these servers so they log you out after 5 min in order to make sure you didnt just leave your phone on and are not paying attention and charging them money. If the ports are correctly forwarded in your router, you should not be getting logged off.

That is great to know, I actually did not know that was the reason behind the 5 minute timeout.
Thanks!

sfnetwork · Nov 13, 2018

so based on that theory, what might have changed to resolve the issue (just curious)

Securame · Nov 13, 2018

Just a guess, maybe they just changed/removed whatever timeout they had on the app?

I use Android and I have never had to reenter my credentials on the Hik-connect app (but I switch accounts often, so it is not like I have been loged in with the same account for months).

I do not think having ports open/close would make a difference on the app loging you off.

sfnetwork · Nov 13, 2018

Securame said:
Just a guess, maybe they just changed/removed whatever timeout they had on the app?

I use Android and I have never had to reenter my credentials on the Hik-connect app (but I switch accounts often, so it is not like I have been loged in with the same account for months).

I do not think having ports open/close would make a difference on the app loging you off.

I agree about the ports, nothing to do with it based on the tests I made...
Anyway, I'm happy now... I can live with a very small login delay

aesterling · Dec 3, 2018

Is anyone else having trouble logging in? I just updated to app version 3.6.5 on iOS and can no longer login. The email address and pw fields were still populated from before, but I get this error when I tap Login:

“Input a correct account or select a correct country/region.”

Search

iOS Hik-Connect app keeps asking for my credentials

sfnetwork

Young grasshopper

Securame

Pulling my weight

sfnetwork

Young grasshopper

Securame

Pulling my weight

sfnetwork

Young grasshopper

aesterling

Getting comfortable