SD49225T-HN frequent restarts

JayS_IPCams

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Well, that is one step we can cross off the list. Next one will be power, but still need to eliminate the possibility of a cable issue as well too. Could be bad cable crimp. The last resort will be to bench test the cam with a short new cable and 12v power to it....not what you wanted to hear.
Thanks... I'll have to take it all down for the rewire, so I might bring it in for a few days to bench test via POE+ to see if its the cable and play with different lengths before putting it backup with with the direct 12v (or whatever i find works on the bench).
I did have it on the bench for a few days prior, but didn't setup a power on position and move it off that start spot like i've been doing with it in place where i need to move it to monitor.
 

Q™

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I just flashed my SD49225T-HN to the following (PAL version) firmware which is located here...
  • Device Type SD49225T-HN
  • System Version 2.623.0000000.2.R.R4.2510.9A.NR, Build Date: 2018-09-13
  • WEB Version 3.2.1.631181
  • ONVIF Version 16.12(V2.4.3.579540)
  • PTZ Version 3.02.93.RHNZ_170518_22722
Thanks Q™ let me know if that fixes your rebooting issue!
The (above) 2018-09-13 Build Date firmware has not remedied the rebooting issue I have been experiencing; my SD49225T-HN continues to exhibit frequent unintended reboots.
 

MC1987

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You need to flash firmware on over RS232. Even trying just the "eracfg" command on bootup may solve this
 

JayS_IPCams

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The (above) 2018-09-13 Build Date firmware has not remedied the rebooting issue I have been experiencing; my SD49225T-HN continues to exhibit frequent unintended reboots.
Thanks... mine still does it as well... completely random, and even once now become unresponsive for over 10min that I power cycled it to get it back :(
clearly there is a flaw in it... I'm hoping its a POE issue in the camera and when i get time can test via direct 12v power.

I have it on a managed PoE+ switch now, and monitor power, typicall is 11-13w, sometimes see it spike to 22w at night with IR (and i assume heater?)... so shouldn't be a Power issue. If it was a cable crimp issue, it shouldn't be so intermittent. I.e. just went 12+hrs again without reboot, then 2 in a short period of time :(
 

Tinman

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Thanks... mine still does it as well... completely random, and even once now become unresponsive for over 10min that I power cycled it to get it back :(
clearly there is a flaw in it... I'm hoping its a POE issue in the camera and when i get time can test via direct 12v power.

I have it on a managed PoE+ switch now, and monitor power, typicall is 11-13w, sometimes see it spike to 22w at night with IR (and i assume heater?)... so shouldn't be a Power issue. If it was a cable crimp issue, it shouldn't be so intermittent. I.e. just went 12+hrs again without reboot, then 2 in a short period of time :(
Don't be so sure about a bad crimp or cable....funny things can happen when you have that going. SO now you have it running on your new POE switch and still on same cable. So now its time to take it to the bench and use new short cable, this will eliminate the cable issue. Then try the 12v supply and test to eliminate bad POE circuit in cam. Getting closer :)
 

JayS_IPCams

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Don't be so sure about a bad crimp or cable....funny things can happen when you have that going. SO now you have it running on your new POE switch and still on same cable. So now its time to take it to the bench and use new short cable, this will eliminate the cable issue. Then try the 12v supply and test to eliminate bad POE circuit in cam. Getting closer :)
Your right, i'm not 100% sure... however, statistically i am very sure... that same cable ran another non-ptz camera for over a month without an issue, so highly unlikely.
I agree, time for bench testing... just haven't had the weather as I'm not climbing up a ladder in snow and -8degC
 

MC1987

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Dahua IPC unbricking / recovery over serial UART and TFTP

simplest command is just press ******* on boot up from the terminal software and then type eracfg and press enter
Update over rs232, run a tftp server with all of the composite files for the camera in a correctly name folder,
Start up camera,
Stop boot up in terminal software using *****
type "lip 192.168.1.108" press enter
"sip 192.168.1.200" press enter (this will be your computers ip)
"saveenv" press enter
" run up" press enter
You should get a lot of ######## on screen once its upgrading.

I have solved this issue many times using this method.
 

JayS_IPCams

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Pretty much every dahua device, I work for a dahua oem so I deal with this issue regularly.
Interesting... whats the theory, that the firmware corrupted on factory flash, so doing it this way helps ensure a "clean" updated firmware?

Hopefully Q can try this first as I'm still too lazy (and too cold) to take mine down for bench testing or this flashing :)
I also don't relish the idea of having to open up the camera to access there serial device :(
 

Q™

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Hopefully Q can try this first as I'm still too lazy (and too cold) to take mine down for bench testing or this flashing :)
I also don't relish the idea of having to open up the camera to access there serial device
I can assure you that I am far lazier than thou brother...and it'll be a cold day in Hell before I open a camera and flash it over a serial connection. Nay; I'll hold a contest and give my SD49225T-HN away well before that happens. smiley9.gif
 

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Dahua has released a new firmware for this camera.

NTSC: DH_SD-Mao-Rhea_MultiLang_NP_Stream3_IVS_V2.623.0000000.7.R.181124

PAL: DH_SD-Mao-Rhea_MultiLang_PN_Stream3_IVS_V2.623.0000000.7.R.181124

Maybe that could fix the issue..
 

Tinman

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Dahua has released a new firmware for this camera.

NTSC: DH_SD-Mao-Rhea_MultiLang_NP_Stream3_IVS_V2.623.0000000.7.R.181124

PAL: DH_SD-Mao-Rhea_MultiLang_PN_Stream3_IVS_V2.623.0000000.7.R.181124

Maybe that could fix the issue..
Release notes for this new firmware:
 

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Q™

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Dahua has released a new firmware for this camera.

NTSC: DH_SD-Mao-Rhea_MultiLang_NP_Stream3_IVS_V2.623.0000000.7.R.181124

PAL: DH_SD-Mao-Rhea_MultiLang_PN_Stream3_IVS_V2.623.0000000.7.R.181124
Where did you guys find this? All I can find is 2017 firmware on the Dahua website...

2017.jpg
 
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