SD49225T-HN frequent restarts

EMPIRETECANDY · Dec 16, 2018

What is the frequency for the restart ? Can export some log docs for me ? I send to dahua for a further checking

Q™ · Dec 16, 2018

Here are two logs @EMPIRETECANDY: (1) "All" events and (2) filtered to show only "System" events, which shows the reboots I believe...

EMPIRETECANDY · Dec 16, 2018

Q™ said:
Here are two logs @EMPIRETECANDY: (1) "All" events and (2) filtered to show only "System" events, which shows the reboots I believe...

Which firmware you are using now? The latest 20181124?

Q™ · Dec 16, 2018

EMPIRETECANDY said:
Which firmware you are using now?

Andy, I've tried them all. Presently, I am running this firmware...

SD49225T-HN
System Version 2.623.0000000.7.R.R4.2510.9A.NR, Build Date: 2018-11-24
WEB Version 3.2.1.662493
ONVIF Version 16.12(V2.4.3.580229)
PTZ Version 3.02.93.RHNZ_170518_22722
S/N xxxxxxxxxxxxxxx
Safe Baseline Version V1.3

EMPIRETECANDY · Dec 16, 2018

Will send to the details to dahua for a checking, and let you guys know.

Q™ · Dec 16, 2018

EMPIRETECANDY said:
Will send to the details to dahua for a checking, and let you guys know.

Andy, please make certain that you let Dahua that MANY here at IpCamTalk.com are experiencing this same issue. Would it help is other members posted their log files along with the firmware they are running?

EMPIRETECANDY · Dec 16, 2018

Q™ said:
Andy, please make certain that you let Dahua that MANY here at IpCamTalk.com are experiencing this same issue. Would it help is other members posted their log files along with the firmware they are running?

Yours data is fine, i will check with them for this problem.

EMPIRETECANDY · Dec 17, 2018

Waldo said:
Andy, Let me throw in my data also.

Pre 12/14/2018 version:
View attachment 36533

post 12/14/2018 version:
View attachment 36534

Also I have another problem with my 49225 (I bought it from you while you were experiencing/recovering from the big hurricane).
After every power on (or PTZ restart) the pan-tilt program wipes out any corrections I've made leaving my Pan azimuth numbers as:
True North (TN): 98.3 degrees, TE: 8.3 degrees, TS: 278.3, TW: 188.3.
In other words TN is 98.3 degrees off and East & West are reversed.
As long as the camera doesn't do a power-on or PTZ restart I can correct the TN but I can't correct the East-West reversal.

Any help (solution) to these problems would be as great as your speed of light service

Thanks,
Waldo (John)

Thanks! i will show them.

Tinman · Dec 17, 2018

Waldo said:
Actually is there ANYONE on this thread or elsewhere known to have a 49225 without this problem?

Yes, Mine has been solid for almost 2 years now. I'm not doubting that you are having a issue, but I'm counting only 5 users here out of hundreds of these sold. And, I am using the firmware that some had a problem with, so this is why I'm looking for other areas. Do you use a SD card in yours ? I do not. Hopefully someone will fully bench test one so all these little things can be eliminated.

Nevvyn · Dec 17, 2018

Ma

Tinman said:
Yes, Mine has been solid for almost 2 years now. I'm not doubting that you are having a issue, but I'm counting only 5 users here out of hundreds of these sold. And, I am using the firmware that some had a problem with, so this is why I'm looking for other areas. Do you use a SD card in yours ? I do not. Hopefully someone will fully bench test one so all these little things can be eliminated.

May I ask, which firmware, how is it powered, what do you use to access it? IE, SmartPSS, BlueIris, 3rd party etc?

Tinman · Dec 17, 2018

Nevvyn said:
Ma

May I ask, which firmware, how is it powered, what do you use to access it? IE, SmartPSS, BlueIris, 3rd party etc?

I have already posted all of this info in this thread....try page 1 & 2

JayS_IPCams · Dec 17, 2018

Well, I made a few changes (sorry, should have done 1 at a time), and the camera has been MUCH more stable... going on almost 48hrs.

1. On the Network Settings. I turned off EVERYTHING, Easy4ip, UPnP, Bonjour, Multicast, etc, etc
2. I have allowed the camera access to the internet again (I typically have all cameras on a VLAN that is blocked from the internet).

If it stays up another 24hrs, I will try blocking it from the internet again.

Code:

1    System    2018-12-15 11:23:26    Start up    {"Reboot Mark":"Exit"}
2    System    2018-12-15 11:22:50    Reboot    {"Time":"2018-12-15 11:22:50"}
3    System    2018-12-14 06:04:41    Start up    {"Reboot Mark":"Abort"}
4    System    2018-12-14 06:04:41    Abort    {"Time":"2018-12-14 06:03:21"}
5    System    2018-12-14 02:27:26    Start up    {"Reboot Mark":"Abort"}
6    System    2018-12-14 02:27:26    Abort    {"Time":"2018-12-14 02:26:07"}
7    System    2018-12-14 02:16:28    Start up    {"Reboot Mark":"Abort"}
8    System    2018-12-14 02:16:28    Abort    {"Time":"2018-12-14 02:15:08"}
9    System    2018-12-13 22:29:00    Abort    {"Time":"2018-12-13 22:27:41"}
10    System    2018-12-13 22:29:00    Start up    {"Reboot Mark":"Abort"}
11    System    2018-12-13 20:58:31    Start up    {"Reboot Mark":"Exit"}
12    System    2018-12-13 20:57:55    Reboot    {"Time":"2018-12-13 20:57:55"}
13    System    2018-12-13 17:17:35    Start up    {"Reboot Mark":"Abort"}
14    System    2018-12-13 17:17:35    Abort    {"Time":"2018-12-13 17:16:15"}
15    System    2018-12-13 10:56:21    Start up    {"Reboot Mark":"Abort"}
16    System    2018-12-13 10:56:21    Abort    {"Time":"2018-12-13 10:55:00"}
17    System    2018-12-13 07:04:11    Start up    {"Reboot Mark":"Abort"}
18    System    2018-12-13 07:04:11    Abort    {"Time":"2018-12-13 07:02:53"}
19    System    2018-12-13 05:42:20    Abort    {"Time":"2018-12-13 05:41:02"}
20    System    2018-12-13 05:42:20    Start up    {"Reboot Mark":"Abort"}
21    System    2018-12-13 02:30:19    Abort    {"Time":"2018-12-13 02:29:00"}
22    System    2018-12-13 02:30:19    Start up    {"Reboot Mark":"Abort"}
23    System    2018-12-12 18:58:25    Start up    {"Reboot Mark":"Abort"}
24    System    2018-12-12 18:58:25    Abort    {"Time":"2018-12-12 18:57:05"}
25    System    2018-12-12 14:46:39    Start up    {"Reboot Mark":"Abort"}
26    System    2018-12-12 14:46:39    Abort    {"Time":"2018-12-12 14:45:19"}

Q™ · Dec 17, 2018

Tinman said:
I'm not doubting that you are having a issue

As the logs provide ample evidence, why would you even write this?

Tinman · Dec 17, 2018

Q™ said:
As the logs provide ample evidence, why would you even write this?

Oh, I don't know....maybe because he doubted ANYONE had this cam that was working. No need to get all worked up about it

Tinman · Dec 17, 2018

Waldo said:
Yep, I've got an SD card installed and as noted by my posted log it shows a "hot swap" frequently, probably due to dropping off line and power cycling.

"solid for 2 years now" may be the key, I bought mine about 3 months ago (9-15-2018).
The pre 12/14/2018 version I posted was the initial factory configuration.
May be a need for Dahua to check what they changed in the intervening years.

It could be something simple as a bad SD card or incompatible type....would be something else to try when you take it down. Hopefully they did not change hardware in them. Hopefully Andy may get some info on this.

SkyLake · Dec 17, 2018

No SD card in mine either. No reboots / restarts either.

Wasn't there a forum article a while back about a camera (5231R-ZE ???) having reboots due to problems with a SD card?

I cannot find it at the moment, as i'm not sure what it was. If i find or remember it, i will mention it.

Q™ · Dec 17, 2018

No SD card in mine either. Lots of reboots / restarts.

Nevvyn · Dec 18, 2018

Tinman said:
It could be something simple as a bad SD card or incompatible type....would be something else to try when you take it down. Hopefully they did not change hardware in them. Hopefully Andy may get some info on this.

I originally had an SD card in mine, I took it out as part of testing, made no difference to the restarts.. Am I right in thinking that the three (four?) of us here with problems are all purchases in the last year, and all the no-issue owners are older cameras? Does that fit?

SkyLake · Dec 18, 2018

Nevvyn said:
Am I right in thinking that the three (four?) of us here with problems are all purchases in the last year, and all the no-issue owners are older cameras? Does that fit?

I purchased my SD49225 in mid May of this year. And so far i had no restarts (knock on wood) other than the ones i did manually due to switch reconfiguration.

JayS_IPCams · Dec 18, 2018

Well. since I gave it back access to the internet and disabled all the network settings I could, camera hasn't rebooted since 2018-12-15 11:22:50 EST !!

EDIT - for ease of reading, its now 2018-12-18 16:26

Search

SD49225T-HN frequent restarts

EMPIRETECANDY

IPCT Vendor

Q™

Attachments

EMPIRETECANDY

IPCT Vendor

Q™

EMPIRETECANDY

IPCT Vendor

Q™

EMPIRETECANDY

IPCT Vendor

EMPIRETECANDY

IPCT Vendor

Tinman

Known around here

Nevvyn

n3wb

Tinman

Known around here

JayS_IPCams

Young grasshopper

Q™

Tinman

Known around here

Tinman

Known around here

SkyLake

Getting comfortable

Q™

Nevvyn

n3wb

SkyLake

Getting comfortable

JayS_IPCams

Young grasshopper