Newbie Needing Help!

Franklin Morgan · Mar 26, 2019

Hey forum, looking for some assistance on a HIKVision NVR camera setup. System was up and running for almost 8 months with no issues and we lost power and once it came back up we received the "no link" message on all the cams. I even ordered a new system and after I set everything up I have the same issue. I am sure I am doing something wrong but I am at my wits end. I am sure its an IP address issue somewhere. I have included some screen shots. System is a HIKVISION and all 16 cameras are all HIKVision. Thanks for any help!

alastairstevenson · Mar 27, 2019

Why can you see the cameras with SADP when they are on the NVR PoE ports?
Do you have the PC plugged in to the unused PoE port?
If so - you should also see in SADP the NVR PoE interface on 192.168.254.1 - but you don't, you see the LAN interface on 192.168.22.154.

So my thought is that I'm puzzling over your network arrangement.

Franklin Morgan · Mar 27, 2019

Thanks for the reply, yes the PC is plugged into an empty PoE port. The NVR LAN is running to a switch. The first two positions on SADP shows two iPv4 addresses one is the switch and the other I would assume is the internal NIC card address but that address is not matching anything.

concord · Mar 27, 2019

I assume you have some PC tools (Onvif Device Manager v2.2.250) on your PC. to help search for the cameras.

Looks like your PC is not getting an IP address from your NVR internal DHCP server. Check the PC to ensure you have the network card set to "Obtain an IP address automatically". If so, then you could change it to a static IP address in the same range as your internal IP address range, like 192.168.254.40 with the mask set to 255.255.255.0 and gateway set to 192.168.254.1.

TonyR · Mar 27, 2019

Franklin Morgan said:
Thanks for the reply, yes the PC is plugged into an empty PoE port. The NVR LAN is running to a switch. The first two positions on SADP shows two iPv4 addresses one is the switch and the other I would assume is the internal NIC card address but that address is not matching anything.

From PC cmd prompt run "ipconfig"; what is Ethernet (LAN) adapter IVP4 address?

Franklin Morgan · Mar 27, 2019

TonyR thanks for the reply! I'm not at the store but I had someone run the command and it shows 192.168.22.107. Concord I don't have that program but will download it when I get to the store and thanks for the reply!

alastairstevenson · Mar 27, 2019

SADP is working ok, it sees the cameras, and they have normal addresses for on NVR PoE ports.
The of thing is that the NVR PoE interface at address 192.168.254.1 does not show.
It should, from the screenshots shown.
By the way - SADP will not sure the switch, unless maybe it's a Hikvision switch.

pmcross · Mar 27, 2019

You should also set the NVR and cameras to use static IP's versus DHCP. You will want to make sure that the IP's are out of your DHCP scope and also not in use.

Franklin Morgan · Mar 27, 2019

Thanks everyone for the reply I will be sure to give everything a try. pmcross I would assume I need to uncheck the DHCP box on the NVR. Any chance you can give me an example of the ip addresses I should use by looking at the screenshots? Correct me please if I am wrong but I need to go into the NVR and edit the ip addresses of each camera and make them what the SADP software is showing?

alastairstevenson · Mar 27, 2019

The cameras are not in a DHCP scope - they are on the NVR PoE ports, and are managed and configured by the NVR.
There is no need to change the camera IP addresses, they match the normal range for NVR PoE ports.
The port configuration of each of the NVR PoE ports should match the camera connected to them.

pmcross · Mar 27, 2019

First you will need to see what is handing out DHCP. I would assume that it is your router. You will then need to log into the router and see what the DHCP range is set to. It would look like 192.168.22.x It looks like your router's IP address is 192.168.22.66

You are correct that you need to uncheck DHCP on the NVR. I would connect to each camera individually via Internet Explorer, Chrome, ,etc. and set the IP address for each camera. I am not sure how your network is configured, but it looks like the cameras are on a different subnet/network. The NVR is on the 192.168.22.0 subnet while the cameras are on the 192.168.254.0 subnet. Does the NVR and cameras all connect to the same switch?

pmcross · Mar 27, 2019

alastairstevenson said:
The cameras are not in a DHCP scope - they are on the NVR PoE ports, and are managed and configured by the NVR.
There is no need to change the camera IP addresses, they match the normal range for NVR PoE ports.

Sorry if I am confusing you. I run Blue Iris, not an NVR. I didn't realize that the NVR handled the cameras IP addresses.

alastairstevenson · Mar 27, 2019

Yes, the NVR manages the cameras, on a separate IP address range.

Franklin Morgan · Mar 27, 2019

alastairstevenson said:
Yes, the NVR manages the cameras, on a separate IP address range.

Thanks! I am going to upload a photo of the camera ip addresses on the NVR, they are different than what SADP shows I think that is what is confusing me!

alastairstevenson · Mar 27, 2019

Now you have me puzzled.
SADP will show the real camera addresses from what it finds on the network.

If what you are saying is that the addresses specified on the NVR PoE port configuration do not match that of the camera that is plugged in to that port - that would explain why they do not connect.

If that's so - you need to configure the NVR PoE port configuration to match the cameras. But you'll need to figure out what camera is plugged into which port.
Probably the easiest way is to temporarily unplug one camera, hit refresh on SADP, and see which one disappears from the list. Then you'll know the needed IP address to use for the NVR PoE port configuration.

I hope that makes sense.

Franklin Morgan · Mar 27, 2019

That makes perfect sense! Here is a couple of screen shots...my girl couldn't figure out how to show the full ip of the camera but I have included a couple of individual shots...

alastairstevenson · Mar 27, 2019

You can drag the column width by clicking/dragging the separator between the '... address' and 'edit' titles at the column head.

Franklin Morgan · Mar 27, 2019

alastairstevenson said:
You can drag the column width by clicking/dragging the separator between the '... address' and 'edit' titles at the column head.

Thanks! OK, as you can see the addresses are different than what SADP shows...so I need to change the NVR to match what is on SADP? Thanks again for the help everyone.

Franklin Morgan · Mar 28, 2019

Thanks again everyone for the assistance! Played with this thing for a couple more hours last night and still no success, but I think I understand it better. When trying to change the ip addesses of the cameras to match the PoE ip addresses the SADP software says Device Rejected. I noticed there was no gateway in the ip address field on the SADP software when I pulled up the camera, I stuck that gateway number in there...is that a problem?

alastairstevenson · Mar 28, 2019

Device rejected suggests the password is incorrect.
Can you log on to the camera web GUI by putting the camera IP address in the browser? The PC IP address will need to be in the right range, for example 192.168.254.200

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