i have news for Mac osx Catalina's users. I send email to Dahua support and they replyed. they told me that it was the first time they receive negative feedback for smart pss on osx Catalina. they asked me a screen recording of app crashes. I send the video and they replyed that the R&D section will analyze video.
if you have problem please send email to Dahua support.
Well, if you own a Lorex box, Dahua wants nothing more to do with you, even though Lorex has been recommending Dahua's SmartPSS software. In fact, Lorex is apparently trying to build their own app off of Dahua's software. This is the reply I received from Dahua:
Hello JOHN,
Thank you for contacting Dahua Technical Support North America.
Your case number is: 01223609
I understand and apologize for the inconvenience. But all the tech support related with a LOREX unit needs to be deal with them. We can send you some information about the software, but if tyou require further assistance, LOREX have all the
tools and information to assist you.
Dahua Wiki
Technical Support
Dahua Technology USA
23 Hubble
Irvine, CA.92618
Phone: 877.606.1590
www.dahuasecurity.com/en/us
So, just for curiosity, I checked to see if Lorex had any new software posted. They do, but it's basically a stripped down version of SmartPSS that, quite honestly, doesn't work any better than Dahua's version. In fact, you might say that it's actually worse. This version is dated January 15, 2020. Here's the link if you are interested:
720P High Definition Digital Video Recorder
Since Dahua want's nothing more to do with us poor Lorex customers, I guess it's time to contact their customer support to see what's going on. To be honest, I doubt I'll ever purchase another Lorex or Dahua product again. It was no secret that Apple was planning a switch to 64-bit-only applications so they have no excuse for waiting as long as they have to update their software. That's just terrible. And they continue to sell products that rely on this software to work.
John
