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  1. John Williamson

    Channel-zero problem

    Strange - mine was disabled by default on the app and disabled on the NVR. When enabled on the NVR it was visible on the app as you described (only available on IP/Domain) then became available using Hik Connect connection method once switched on, so it does work. May just be a glitch. Reboot...
  2. John Williamson

    Channel-zero problem

    OK. Ignore what I originally said, I've just checked on my system and I was incorrect. My bad. 1. If you set the connect type as IP/Domain and channel zero is configured on the DVR it will be available 2. If you set the connect type as Hik Connect and channel zero is configured on the DVR it...
  3. John Williamson

    Channel-zero problem

    Hik Connect does not support channel zero when the connection type is hik-connect domain. Apart from not needing a static IP or a paid DNS address, one of the benefits of the Hik-connect connection is that the bandwidth is managed negating the need for channel zero. When connecting via...
  4. John Williamson

    Been a while - need to refresh Hikvision Kit, tell me which NVR and Turrets cams to go for....

    Couple of pics from last night. Previously I had a 2CD2385FWD-I 8MP turret covering the cars which wasn't much use when viewing at actual size in low light - very noisy and a lot of visible artefacts.
  5. John Williamson

    Been a while - need to refresh Hikvision Kit, tell me which NVR and Turrets cams to go for....

    I have two of the 5 line vari focal bullets and they are the best cameras I have - they are the DS-2CD5A46G0. They are Darkfighter as opposed to “powered by” Darkfighter. With a small amount of ambient light it’ll stay in colour all night if you set a shutter speed of 1/75 second. Far cleaner...
  6. John Williamson

    Been a while - need to refresh Hikvision Kit, tell me which NVR and Turrets cams to go for....

    The K1 NVR is being replaced with the Q1 - as such I wouldn't buy a K series NVR now as firmware updates are unlikely to continue. The K series uses the dated version 3 GUI whereas the Q will use the the up to date version 4. Some elements of camera setup that have to carried out directly on...
  7. John Williamson

    Hikvision 7608/7616 K2 - GUI 4 No Longer Supported?

    Previously NVR Version 4 software was available for the 7608 and 7616 K2 NVR's. I understand that you can actually just use I series firmware on those models but on the UK portal Hikvision had put version 4.21.005 in the K2 series folder. I've gone on today to download it and noticed the...
  8. John Williamson

    The new spring of 2020 product guide has been released

    Just had a browse of that. It looks like the K series NVR's have gone and been replaced by Q series which will have NVR 4 by default I suppose. Although you can install I series NVR 4 on the K series it runs like a pig and seems to be buggy.
  9. John Williamson

    Updated hik-connect app

    The event playback only plays alarms that have been pushed to your mobile and are listed in the notifications area. Also, if you delete the alarms events from the notifications area of the app they can no longer be played from the event playback either. Essentially it's just a more convenient...
  10. John Williamson

    IVMS adding camera issue

    In IVMS go to Device Management > Group then right click on Encoding Channels and click Update Camera Name
  11. John Williamson

    Acusense late recordings using intrusion detection

    Try raising the threshold to 1 second and see what happens. Not sure why you would set a threshold to 0 seconds when using intrusion detection.
  12. John Williamson

    Review of the New Accusense DS-2CD2T46G1-4I

    "I seen in the daylight video that there was an stuttering in the video. My does the same when a photo is taken during a motion event." "Hmmm I didnt think of that. I assumed it was a bitrate issue." That stuttering is caused by the default Pre-record time of 5 seconds. If you're using motion...
  13. John Williamson

    Installed a ColorVu turret

    Great post and video. I'm surprised at how good that looks as I've all but condemned mine. I couldn't find any decent demo video online for the ColorVu cameras and so bought one to try. It has temporarily replaced a Hikvision 2MP Darkfighter Turret at (DS-2CD2325FWD-I) at the rear of my...
  14. John Williamson

    Hikvision NVR and Camera's and DHCP/POE

    I wouldn’t bother resetting the NVR - you’ll initially get sequential addresses but the first time you replace/swap a camera you’ll be back where you started. Starting from scratch the NVR uses 192.168.254.1 for accessing its web server on the POE ports then .2 for cam 1, .3 for cam 2 and so on...
  15. John Williamson

    Email problems with NVR

    It tries the DNS in order. So 8.8.8.8 for DNS1 8.8.4.4 for DNS2. I think at this point if it still didn’t work I’d be replacing the NVR with a laptop, putting the same network settings in on it and trying a few things there to diagnose it. For instance can you ping the SMTP server address or...
  16. John Williamson

    Email problems with NVR

    I would use 8.8.8.8 as the primary DNS. It’s quite possible that your issue is that the NVR cannot resolve your SMTP server address into an IP. Or you could set the DNS address to match your router gateway address - 192.168.178.1 and let the router forward the DNS as required. Forcing it to...
  17. John Williamson

    Email problems with NVR

    Strange. I use smtp.gmail.com with SSL enabled and port 587 with no issues. You still haven’t mentioned what your DNS address is set at in the network settings.
  18. John Williamson

    Email problems with NVR

    When you say “it keeps saying the settings are incorrect” where is that message being displayed? Are you trying to set up the NVR using the web interface? If so it could simply be an issue with the web components plugin or the browser you are using. Try setting it up using the menu GUI on a...
  19. John Williamson

    DS-2CD2347G1-LU Screw fixings

    No. The new Easy IP 4 models are a larger diameter so the fixings are different as are all the brackets. One other slight annoyance is that on the older turrets you could actually get the connector to sit behind the camera without a backbox or bracket. On the new ones the recess is shallower...
  20. John Williamson

    Email problems with NVR

    Altering the DNS server address in the network settings of the NVR is all that was needed to get the e mail working for me. All e mail settings - SMTP server address, port (587), username and password were correct but it wouldn’t work. Setting the DNS server address manually to 8.8.8.8 in the...
  21. John Williamson

    Hikvision DS-2CD2365G1-I & 7616NI-I2/16P NVR Issue

    As it’s connected directly to the POE port of the NVR simply change the IP address and nothing else - you’ll still be able to reach it at using the virtual host when enabled if you’re on the same LAN as the NVR. Disconnect the camera from the NVR, activate and change IP address. Important -...
  22. John Williamson

    Email problems with NVR

    I had similar issues with the SMTP test failing recently on one of my customers NVRs (7604E1/P) Despite the sending account, SMTP server address and port being identical to other sites the SMTP test would fail. The issue turned out to be DNS related - forcing the DNS to 8.8.8.8 rather than...
  23. John Williamson

    Hikvision DS-2CD2365G1-I & 7616NI-I2/16P NVR Issue

    No mine are directly connected to the NVR as they always were. To get around the issue I’ve simply logged onto the cameras interface directly, activated them and given them an address in the POE interfaces subnet - 192.168.254.xxx. Then switched the channel to manual in the NVR interface and...
  24. John Williamson

    Hikvision DS-2CD2365G1-I & 7616NI-I2/16P NVR Issue

    I’ve had similar issues recently with new cameras failing to activate with plug and play. I have the 7608K2 NVR but am running version 4 firmware as found on the I series. For me it has affected a couple of Ultra series bullets (2CD5A46G0 model) Regardless of what I did they wouldn’t play ball...
  25. John Williamson

    ColorVu white light

    As Coney27 said it's only available in the camera GUI. I have one on my system and use Safari. Do the following: 1 - Login to NVR 2 - Go to Network > Advanced Settings > Other > Enable the Virtual Host Checkbox. 3 - Open another browser tab/window 4 - Login to the camera webpage at...
  26. John Williamson

    DS-2CD2145FWD-I shallow night lighting

    I'd take any specifications of IR range or minimum lux levels from manufacturers with a pinch of salt - they are not reliable and I'd only ever use them perhaps as a comparison between different models of the same manufacturer. Many of the IP turrets specify a range of 40 metres but...
  27. John Williamson

    DS-2CD2145FWD-I shallow night lighting

    High Light Compensation. If you have bright lighting in the scene it will help prevent the camera from under exposing the rest of the scene. Not relevant in your example. Try setting WDR On and setting level around 15 as a starter.
  28. John Williamson

    DS-2CD2145FWD-I shallow night lighting

    As Southern Yankee has said the wide angle lens is making the camera expose for the entire image and the reflections in the foreground are causing the background to be under exposed. You will be able to improve that even with the wide lens by adding wide dynamic range or playing with the...
  29. John Williamson

    DS-2CD2145FWD-I shallow night lighting

    Ok. Looking at those images that's pretty much what I would expect to see with the camera on its standard settings. If you can now access the NVR in a browser using it's IP address Navigate to Configuration > Network > Advanced Settings > Other and check the "Enable Virtual Host" box. After...
  30. John Williamson

    DS-2CD2145FWD-I shallow night lighting

    Only a couple of other things I can think of... 1. Http port is unchanged at 80 in NVR? 2. Http access to the NVR has not been disabled? There is a checkbox but it is enabled by default. 3. The switch. Both the NVR & attached PC are connected to a “standard” port and not one specified as uplink...
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