Search results

  1. V

    Error

    Apologies. I will reach out to support and resolve the issue. — Sam from Sentry
  2. V

    On-premise version

    We recently shared with BI new functionality where we can take into account the BI zones. The integration is not complete yet... but soon. So... in the future, when a user defines a zone, ie. area of interest, Sentry will now take that information into account before sending an alert. -- Sam...
  3. V

    sentry not detecting human activity at night maybe need help with settings please

    Area of Interest. I thought zones and AOI were the same thing in BI... -- Sam from Sentry
  4. V

    How well has Sentry worked for me?

    Multiple frames should be integrated with BI by 2020-Q1. FYI, the image associated with the clip list is now the frame defined by MAKE time. This happens to be the exact frame sent to Sentry. Users can now see for themselves whether Sentry made a mistake or whether the right frame was sent to...
  5. V

    How well has Sentry worked for me?

    2019-Q4 for multiple frames. FYI, the image in the clip list from BI is now the image set by the MAKEtime. This is also the frame which is sent to Sentry for processing. Now users have instant feedback as to which frame is sent to Sentry. -- Sam from Sentry.
  6. V

    sentry not detecting human activity at night maybe need help with settings please

    MAKE time can be brittle. Especially if doors are in the scene. I have started recommending to users to leave the MAKE time at it's default (1s) and create a Zone. I found a zone with Sentry AI is an even better combination. For example, if you have a camera on top of the garage door, often...
  7. V

    Error

    Can you send an email to support@smarthomesentry.com stating "Per conversation in ipcamtalk, Sam asked me to open a ticket to investigate why my email to case is not working. My open tickets are #xxxx, etc." Once I know who you are, I can start investigating your open tickets. -- Sam from Sentry
  8. V

    Error

    If you open a ticket and share your sentry id, we can investigate in more detail. As far as "how we do something", unfortunately we do not share those proprietary detail. Basically we use all the data at our disposal to make intelligent decisions. -- Sam from Sentry
  9. V

    How well has Sentry worked for me?

    We will be taking multiple frames this quarter, i.e. before end of the year. FYI, in the interim, I have been advising many customers to leverage BI's Zone (Area of Interest) feature. For example, for one customer, they had a camera facing the front door. The camera would trigger every time the...
  10. V

    Sentry Questions

    Pets and Vehicles is a beta feature right now. Right now we do not fire ANY alerts based on vehicles and pets. We are still improving our accuracy before releasing to the public. For the beta version, we provide summary images on a per camera basis. Many pet owners like seeing what their...
  11. V

    Sentry still around?

    Sentry is still around! We have been delayed a little bit on new features. We are going to improve the logic to take three frames per motion. That should be out this quarter, i.e. before the end of the year. FYI, in the interim, I have been advising many customers to leverage BI's Zone (Area...
  12. V

    Sentry alerts still sent for human detection in masked off part of zone

    More is planned with BI. Our roadmap is consistent with this feedback. We will allow the ability to activate (pets, vehicles etc) on a per camera basis so you can activate for the front camera for pets to get the alerts that you want. The summary reports are a beta feature to provide some...
  13. V

    Sentry alerts still sent for human detection in masked off part of zone

    You guys astutely pointed out a hole in the current implementation. We enhanced our API to resolve this issue. We plan to get on BI's calendar to resolve this. -- Sam from Sentry
  14. V

    How well has Sentry worked for me?

    Good observation. This is a known limitation with our 1.0 integration. We plan to take 3 frames per event in the next release which we are almost ready to share with BI. We plan to take frames at the MAKEtime setting, +1s, +2s. Another user suggested providing a visual in the clip or UI...
  15. V

    How well has Sentry worked for me?

    The service is try & buy. If/when you activate the service, it is active for 20 days with no questions asked. -- Support
  16. V

    How well has Sentry worked for me?

    We have not activated vehicle detection yet, but when we do so, you would get alerts similar to human detection. You will easily be able to count alerts with vehicle detected in the clip list but it will not be a true count. For example, you would only get one alert per clip and the clip may...
  17. V

    On-premise version

    Customers have been requesting ways to see which image is sent to Sentry so they can tweak parameters to improve performance and ways to delete and report false negatives/positives from within BI. All good ideas for future versions. -- Sam from Sentry
  18. V

    How well has Sentry worked for me?

    Amazing analysis Dean. Answers below: "Most of the blue boxes contain a person. As I understand it, BI passes one image per trigger to Sentry which processes the image and returns the coordinates of one or more boxes where it detects a person." -- Correct "My first question is why is the...
  19. V

    Not sending alerts when it triggers a person

    Have not met with BI yet. -- Sam from Sentry
  20. V

    Sentry is great for me

    Good suggestion. I will bring up to Ken as well. -- Sam from Sentry
  21. V

    Sentry charged my card for 3 years of service...

    Sorry! Just seeing this post today. Let me know if the issue has been resolved by support. If not, can you submit a ticket via email to support@smarthomesentry.com and reference this post. Apologies again. We will resolve it. -- Sam from Sentry
  22. V

    Not sending alerts when it triggers a person

    I like that idea! Let me bring it up with BI. -- Sam from Sentry
  23. V

    I decided NOT to subscribe to Sentry…

    Marketing is finishing wireframes for version one. Engineering has not scoped out the work and provided timelines. We are still anticipating v1.0 to come out in 2019. -- Sam from Sentry
  24. V

    Your thought on the new feature: Daily Smart Report

    I just spoke with BI today. They are going to revamp the mobile app which will include the Sentry icons in the clip list just like the desktop. They did alter the alerts such that if you have Sentry activated, you only receive push notifications if Sentry determines human activity (see below)...
  25. V

    Your thought on the new feature: Daily Smart Report

    Vehicle detection is coming very soon! -- Sam from Sentry
  26. V

    Your thought on the new feature: Daily Smart Report

    We are still figuring out the feedback mechanism for the AI (user feedback is always welcome). The issue is 1000s of images are needed in order to actually re-train a computer vision model. When users provide feedback on one image... the expectation is often, "I told Sentry this was a mistake...
  27. V

    On-premise version

    Sorry, on-premise is not a 2019 roadmap item. A customer portal so users can see, delete and report false negatives/positives on their images is part of the 2019 roadmap.
  28. V

    Best settings for Sentry? Improvements possible?

    If you don't mind submitting a ticket to support@smarthomesentry.com with sentry id & camera name, we can investigate further. Our AI is supposed to get smarter over time and not alert on trees. I'm thinking another good use case for activating zones or the new invert zones function is to mark...
  29. V

    Not sending alerts when it triggers a person

    I suspect the frame sent to Sentry does not have a human in it. When people are walking away, I bet it takes more than 1 sec (default MAKE time) to be in the camera frame. The frame sent to Sentry is the very first frame. Best way to trouble-shoot is to email support@smarthomesentry.com with...
  30. V

    Best settings for Sentry? Improvements possible?

    Great summary. We do have a setup guide. 1. Correct. We are planning on ingesting 3 frames per clip down the road to make the integration less brittle (MAKE time, +1s, +2s) 2.1. Correct. Sentry AI piggy=backs off of BI's motion sensor. 2.2. The motion settings for contrast and object size...
Top