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I am using the Dahua IPC-HDW5231R-ZE with firmware V2.800.0000013.0.R. Do you recommend that I upgrade to V2.800.0000015.0.R? Some people in this forum were saying that the camera continuously contacts a Chinese cloud server, what is this all about?

Hello Everyone, I made an excel spreadsheet for myself when playing around with the 5231's varifocal lens. I made sure my first camera has a varifocal lens so I can play around with the zoom to get a better understanding of what the 2.8mm, 3.6mm, 6.0mm, etc would look like for the future. What...

Hello All, As promised, I'd like to give everyone an update. I received the replacement camera from Andy and I am extremely happy to say that it is now working 100%. I am now able to access the webUI with no issues, it loads nice and quick. I also conducted a ping test and I am now getting a 0%...

I’m waiting for replacement camera to arrive. I’ve been told it had been shipped, hopefully it gets here sometime this week.

Hello All, I was doing some reading about PoE and it appears that there are two different PoE modes, Mode A and Mode B. In Mode A the power and data are sent through the same 4 wires and the other 4 wires remain spares. In Mode B the data is sent over 4 wires and the power is sent over the...

Yes it reset everything and I had to re-initialize the camera. Thanks, I definitely spent the time testing each individual component of my setup. I spoke with Andy and he said it could be the circuit board within the camera and he will test it once I send it back. I agree it’s either the...

I loaded the shipped firmware V2.800.0000005.0.R.190325 and did the reset again, issue still persists. Still getting 34% loss with the 50' cable. I've spent so much time trying to figure out what the issue is but I honestly believe there is a hardware issue with the camera which is not something...

I tried to the hard reset and the problem still exists. I will load the shipped firmware V2.800.0000005.0.R.190325 and do the reset again. I'll report back.

I will try to do the reset as you suggested. I did press on the reset for 10 seconds while the camera was on before but I did not try the method where you hold the button as you apply the power. I did upgrade the firmware to the latest version V2.800.0000008.0.R.190619. I'll report back.

Unfortunately I only have the one camera, it's my first one. Would be nice if I had another one to test and that would answer my question for good.

So I just plugged in an android box onto the 50 foot cable on the PoE switch and pinged it, 0% loss

So I mounted the camera back outside using the Cat6 cable I ran. I am getting 6% packet loss on this cable. I am able to get into the web interface and it seems to load better than the 50ft cable.. still a bit slow. Not sure if I would consider this fixed since I'm still getting packet loss but...

Ok so I bought a new 5-port PoE network switch: TP-Link TL-SG1005P. I am seeing an improvement in pings while using the 50 foot cat6 cable, before I was getting ~70% loss now it dropped down to 34% loss (still not perfect) but I can now access the web interface which unfortunately loads very...

Ok I'll get another PoE injector and see if that's the problem.. Should I get another TP-Link or do you recommend another brand? It's strange because I tested the TP-Link quite a bit with the same behavior

Is it possible that the power being sent over the cable from the PoE injector is somehow inducing a voltage or something on the communication conductors? It would explain why the issue is more apparent the longer the cable gets. When I make my cables I use the 'Type B' configuration, I'm...

I am currently using a Cudy POE200 30W (802.3af and 802.3at compliant, rated up to 100M or 325FT). I also purchased a second one which is a TP-Link 15W 802.3af (I returned it since it didn't seem to make any difference in testing). I tried pinging from laptop directly connected, pinging from my...

If you're not interested in helping I am not in any way forcing you to help a fellow community member. I've been nothing but polite and legitimately trying to find out what the problem is. You and I know very well that these cameras do not require a Cat6+ cable, most people probably run cat5e...

The cable I used that didn't work was a 4FT cat6 cable.. the one that seems to work is a 2FT Cat6+ bonded pair cable (the only one that seems to work without ping timeouts).

Bro IT IS connected to ONE COMPUTER. GOES LAPTOP --- CAT6 (2FT) --- PoE inj. --- CAT6 (50') --- CAMERA... same problem. You seem to be getting frustrated but I've been testing this way all along as well as trying it through my router, don't assume I haven't tried. It is either the camera or...

So I purchased the 50' Cat6 cable and it still has the problem.. when I ping the camera continuously it's getting some pings but mostly "Request timed out.".. with the 2ft cable it does not have the issue. What is happening here? I tried two different PoE injectors with the same results.. I'm...

Was the camera working properly when you had it in your house directly connected to your computer?: Yes (also worked connected to the network with a short cable) I believe my issue is the Ethernet cable I ran. I replaced it again and re-crimped on the ends and it unfortunately did not fix the...

Ok so I took down the cam and tested it with a brand new network cable in my house and it seemed to work ok. At that point I thought it was my cable so I re-did the ends of the cat6 running to the cam in case that was the problem. Once I did that it seemed to be working and I was all excited but...

So I downloaded iDMSS on my phone and the live preview works perfectly, I can see the video. I'll have to do that.. the strange part is I just downloaded iDMSS on my phone and I can access the camera live preview and even the playback feature.

Only thing I have not tried is open up the camera and remove the 128GB sandisk microSD card.I hear there is also some reset button inside the camera but I did the factory reset via the web interface so I figured it does the same thing.

I have the camera set to DHCP and I setup the router to set the ip statically based on mac the address to 192.168.1.200.. I just tried to remove the static ip assignment and allowed the router to handle the ip assignment automatically, it chose 192.168.1.108 but it is still showing the same...

I also just tried disabling my firewall on my router and DMZ'd the cam ip to see if that would help.. still not working.

Both using windows defender firewall, no AV.. Just tried disabling the firewall temporarily and it did not fix the issue. I also tried on my ipad using safari.. it loads but extremely slowly. The strange part is that it was working all day yesterday flawlessly.. and all of a sudden this morning...

Tried it on my desktop PC and laptop, same thing is happening on both.

I tired that, same results.

Hello All, I purchased the HDW5231R-ZE on amazon from Andy's EmpireTech store several days ago. I seem to be having issues accessing the camera. Sometimes it works fine but most of the time the web interface either loads EXTREMELY slow or does not load at all. I tried internet explorer, i tired...