4.4.9.5 Degraded Mobile viewing

[Bow94z]

Anyone else have this issue?
Playing back a clip on my mobile device leaves the picture very "blocky" and cannot make out the persons face.
I've confirmed this on two separate BI boxes I manage.

 

[fenderman]

There is a thread on this


Email support and revert back

 

[Tiger_Claw]

Anyone else have this issue?
Playing back a clip on my mobile device leaves the picture very "blocky" and cannot make out the persons face.
I've confirmed this on two separate BI boxes I manage.

I'm TOTALLY having the same issues.

I emailed BI Support. All three of my mobile devices are effected. I more/less ruled out possible issues with my local Network by turning off Wi-Fi and using my mobile service provider only. Same issues.

Streamed images of all cameras look blocky and heavily pixelated.

With any luck Ken will respond with a solution since I extended my online support services for another year.

Let's keep our fingers crossed.

It's important to note that this issue only seems to affect streamed images live and/or pre-recorded. The images look fine when viewing them via my computer running Blue Iris.


TiGeR

 

[rubb3rtoe]

Same issue here after upgrading. Looking for a fix or a downgrade to 4.4.9.4

 

[dodgeboy]

I'm also in the same boat. I had auto-update turned on, and I do not have the install file for 4.4.9.4. I looked on their website and there does not appear to be download links for older versions. Does anyone know where I can obtain 4.4.9.4? One of my cameras is being used as a baby monitor, and this is really a pain!

Edit: I emailed support this morning, but my support contract expired a month ago. I'm going to renew support now.

Edit2: Support renewed. Hoping for a speedy fix!

 

[TomMas]

I put the versions I have here Index of /blueiris

 

[dodgeboy]

I put the versions I have here Index of /blueiris

Thanks! Downloaded 4.4.9.4. This should get me back up and running. I'll disable the automatic updates from this point forward, to avoid future shenanigans. Thanks for getting me out of a jam!

 

[Tiger_Claw]

Thanks! Downloaded 4.4.9.4. This should get me back up and running. I'll disable the automatic updates from this point forward, to avoid future shenanigans. Thanks for getting me out of a jam!

Hey FOLKS!

Just received an email from BI Support. There is an update coming tomorrow to address our issues


TiGeR

 

[spankdog]

Same issue here. Will wait for the update tomorrow. Thanks

 

[reverend]

4.4.9.6 is out which fixes this one

 

[Tiger_Claw]

4.4.9.6 is out which fixes this one

It's looking GOOD folks. Previous issues with Live and/or pre-recorded video stream(s) on my mobile device(s) is back to normal.

Kudo's to KEN and his quick-fix turn around.

TiGeR

 

[Bow94z]

Sorry for the duplicate Thread Fender, but i didn't see anything with a clear cut title like mine stating the problem. I was posting here first before emailing support so I know this isn't just a problem with my system. Looks like we confirmed multiple folks having this problem and BI was able to resolve this quickly.

My two systems are not mission critical, so i am ok with Auto update.

Looks like 4.4.9.6 fixed the problem!

 

[TomMas]

It did not fix it for me. I emailed support again, they still have not got back to me since last weeks initial email.

 

[fenderman]

It did not fix it for me. I emailed support again, they still have not got back to me since last weeks initial email.

I would completely uninstall and reinstall with the full installer.

 

[TomMas]

I did that. Unregistered the key and everything. Only thing maybe I should have done was test before I applied the key and restored the registry.

I rolled back to 4.4.9.4 and it works perfectly. I will stay here for a while ;-)