Alerts do not show in Mobile

[tagman25]

I apologize in advance - I am new to this. I am not seeing alerts on my mobile device. My mobile device app shows that I have alerts, but when I click into the button to look at them, it is empty. Not sure what I am doing wrong at this point. Could someone please help me? - the Newbie? Thank you in advance.

 

[bp2008]

I'm not sure. Maybe the account you logged in with does not have the ability to view recordings? Check the account in Blue Iris options, Users tab.

 

[tagman25]

Thank you for quick response. However, I only have one account in Blue Iris - the admin account and I used it both for Blue Iris on PC, and on mobile.

 

[fenderman]

I apologize in advance - I am new to this. I am not seeing alerts on my mobile device. My mobile device app shows that I have alerts, but when I click into the button to look at them, it is empty. Not sure what I am doing wrong at this point. Could someone please help me? - the Newbie? Thank you in advance.

Make sure create an alert image is set in the camera properties record tab...