Amcrest Surveillance Pro and VPN

jtr8151

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Hello all, I have a VPN set up to my home network which the Amcrest NVR is behind. I have successfully connected my VPN via multiple devices. When I use Amcrest Surveillance Pro software on my Mac when connected via VPN from outside my home network, I am unable to connect to my NVR. I do have access to other devices and can even reach the NVR via the IP address however, something is going on within the Amcrest Surveillance Pro software. I am able to connect using the Surveillance Pro mobile app so I'm not sure what the issue is. Any help would be greatly appreciated! TIA!
 

Maat

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Can you post screenshot or describe if Amcrest app reports any error? Just carefully edit screenshot so it doesn't show any confidential/personal data. Like serial number, public hostname etc. What does the Amcrest Surveillance app show under device status, online or offline? I assume you're connecting to NVR via local address through vpn, and can ping it also. Is that true?
 

Silas

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When on the VPN, it should be using the 'internal' ip address to connect to the NVR
 

Maat

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Of course. I'm just trying to find out how the op is doing it, hoping it would help in troubleshooting it.
 
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