Android user: cannot access cameras on DMSS when not on home WiFi

[CastleSurveillance]

I have a client complaining about not being able to connect to his cameras via DMSS on his android phone when he is not on his home network.

these cameras were installed well over a year ago and to my knowledge were operating perfectly fine until just now.

anyone have any ideas?

 

[user8963]

Really ?

What is he using to access the cameras ? P2P Cloud, Port Forwarding or VPN ?

 

[CastleSurveillance]

Really ?

What is he using to access the cameras ? P2P Cloud, Port Forwarding or VPN ?

should be p2p

 

[Damon]

I noticed that it is sometimes internet provider related or maybe a certain router that blocks the camera's from internet. Solution that is not really pretty but works; set auto maintance reboot every day/week.