BI 5 push notification for ios not working

Discussion in 'Troubleshooting' started by Thisisacamera, Jun 3, 2019.

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  1. Thisisacamera

    Thisisacamera n3wb

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    Everything is working so far, but I am not getting any push notifications on my iphone.

    I get a red dot on the icon and a number. No actual idea what this number means ... I am sure it relates to something, but I can't work out what. But this was the same as in BI4.

    However when I get a trigger it doesn't notify me. I got notifications turned on, on my phone.

    I even set an action on trigger to push. I hit test and nothing .. nada ..

    Any ideas anyone?
     
  2. logeox

    logeox n3wb

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    I have the same issue. After I updated to BI5 notifications were working fine. There were a lot of bugs in this version though. I coudlnt even configure the cameras settings. I am on the latest version as of yesterday and everything seems to be stable. however I dont get push notifications. I am using Sentry, I expect to only get push for those identified items but I am not. When I look a the app I clearly have notification badges form events. When I look at eh web stream I clearly have Sentry identified alerts but non of them trigger a notification. The UI is set up for notifications but the one thing I noticed is in the IOS app notification seem to be off for each camera. When I toggle it on it turns itself back off. I ve re checked everything and dont know where to go from here.
     
  3. Carlsbl

    Carlsbl n3wb

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    Wow! After all my lurking and using what I have read I think I can assist you on this.

    Open Blue Iris settings, select your mobile devices, edit and add a "tag" and enable push notifications.

    Annotation 2019-06-16 194644.png

    Open the settings for the camera that you want to enable alerts on, click on Alerts, in Alerts in the Actions click the "On Trigger" button and then click the "+" sign and add a Push Notification.
    xAnnotation 2019-06-16 200240.png

    Now you need to make sure alerts are enabled and that you have entered the correct tag that you created earlier.

    Annotation 2019-06-16 195227.png

    I hope this helps. I just went thru this yesterday. I am not a document writer and it's Father's Day so please pardon any errors. I think it should help point the right way for you.

    Happy Father's Day to all fathers and just a Happy Day to everyone else!

    Brian
     
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  4. beepsilver

    beepsilver Pulling my weight

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    Also when testing a particular action alert, be sure the global profile is set for the alert you're testing.
     
  5. Thisisacamera

    Thisisacamera n3wb

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    Cheers guys I will give it a go! Very helpful.
     
  6. Craigm

    Craigm n3wb

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    It just made my life better! Thank you for the detailed explanation with pictures!
    A BIGGGG Help!
     
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  7. pnybug

    pnybug n3wb

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    Hi guys, quick question. On push navigation > Configure Push Notification.. there is a text box labelled "Required mobile device tags", does this mean I can enter multiple device tags ? If so what is the delimiter. I tried (device 1 , device 2 ) and it didn't work.

    Thanks

    upload_2019-8-14_15-23-9.png