BI 5 was working remotely, now it isn't
sygad1
Young grasshopper
- Joined
- Apr 6, 2016
- Messages
- 70
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I don't believe i'm using BI ddns and don't recall ever setting anything like that up.
I have a fixed IP address with my ISP
Strange thing is, I had it working no problem, then it stopped working a couple of weeks ago, there has been a lot of updates to BI5 in that time and I put it down to that
I've sat down today to try and fix it and don't seem to be getting anywhere.
When I go through the steps of the remote access wizard I get a screen with no IP addresses on it.
If I click on the link (IP address of my CCTV server) it opens a blank page.
I even tried disabling my inter VLAN rules and left my cctv vlan wide open for a few moments....nothing
I tried port forwarding (81) to my cctv server.....nothing
I'm really quite stuck and i'm considering a fresh install unless there is clueless head slap moment where I realise i've been a complete moron and changed something.
any ideas?
I have a fixed IP address with my ISP
Strange thing is, I had it working no problem, then it stopped working a couple of weeks ago, there has been a lot of updates to BI5 in that time and I put it down to that
I've sat down today to try and fix it and don't seem to be getting anywhere.
When I go through the steps of the remote access wizard I get a screen with no IP addresses on it.
If I click on the link (IP address of my CCTV server) it opens a blank page.
I even tried disabling my inter VLAN rules and left my cctv vlan wide open for a few moments....nothing
I tried port forwarding (81) to my cctv server.....nothing
I'm really quite stuck and i'm considering a fresh install unless there is clueless head slap moment where I realise i've been a complete moron and changed something.
any ideas?
First debugging step is to try to connect to the BI web server from a browser on the BI machine itself. If it works there but nowhere else then it is probably Windows Firewall preventing remote access.
sygad1
Young grasshopper
- Joined
- Apr 6, 2016
- Messages
- 70
- Reaction score
- 20
So I spent most of last night trying to sort this.
After spending way too much time, I decided to delete all my firewall rules (USG Pro) and cameras and effectively start from scratch.
TBH, should have done that from the start, I spent about 2 hours getting it back to where it was and I actually feel my firewall rules are better now, I had previously created a few too many specific rules to control inter vlan comms, they're now simplified both in scope and naming conventions.
I still can't identify the cause of the outage but i'm back up and running now, cheers for offering suggestions and help.
@bp2008 I made sure the path was correct, it was and the inspector for the blank page didn't yield anything useful, i'll be honest, at that point I was chasing my tail and I might have been getting caught up in the provisioning delay of my router.
After spending way too much time, I decided to delete all my firewall rules (USG Pro) and cameras and effectively start from scratch.
TBH, should have done that from the start, I spent about 2 hours getting it back to where it was and I actually feel my firewall rules are better now, I had previously created a few too many specific rules to control inter vlan comms, they're now simplified both in scope and naming conventions.
I still can't identify the cause of the outage but i'm back up and running now, cheers for offering suggestions and help.
@bp2008 I made sure the path was correct, it was and the inspector for the blank page didn't yield anything useful, i'll be honest, at that point I was chasing my tail and I might have been getting caught up in the provisioning delay of my router.