BI alert playback anomaly with new HIK Vision cam

[Don Couchman]

All,
I am seeing a curious problem:

• Alert snapshots look normal
• Alert video clips playback split and upside-down.

Hikvision model:
DS-2CD2F42FWD-IS

Video sample attached

 

[fenderman]

All,
I am seeing a curious problem:

• Alert snapshots look normal
• Alert video clips playback split and upside-down.

Hikvision model:
DS-2CD2F42FWD-IS

Video sample attached

camera properties>video>360>no

 

[Don Couchman]

camera properties>video>360>no

Fenderman,
Thanks. That was already the setting value. Next thought?
Don

 

[fenderman]

Fenderman,
Thanks. That was already the setting value. Next thought?
Don

delete the camera and add it back to BI

 

[Don Couchman]

Fenderman,
That was the trick. Looks like problem solved.
Thanks,
Don