BI stopping randomly on CPU

nutshellml

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Still having problems with BI service stopping on my stand alone pc. I've been checking on a daily basis and it continues to stop working. What info needed to trouble shoot.


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fenderman

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Send support message from within the software it will send a log.. Check event viewer.. Check for memory leak
 

hmjgriffon

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I've heard lots of issues with running it as a service

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nutshellml

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Hope not. How else can I assure it starts after a CPU restart?

I emailed support.


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nutshellml

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@fenderman I emailed support but haven't heard back. The log / application errors i'm getting are below. One seems to be the graphics display, as you recommended I removed the AMD card. Could that be causeing issues?


Log Name: Application
Source: Application Error
Date: 2/17/2017 5:16:17 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Optiplex-4070
Description:
Faulting application name: BlueIris.exe, version: 4.5.1.2, time stamp: 0x58a61a73
Faulting module name: BlueIris.exe, version: 4.5.1.2, time stamp: 0x58a61a73
Exception code: 0xc0000094
Fault offset: 0x0000000000e0cf26
Faulting process id: 0xd88
Faulting application start time: 0x01d2890d3c0b8ca6
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
Report Id: 2c0c5a69-e2eb-4d09-b7b4-8546ceba9861
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-17T13:16:17.355823900Z" />
<EventRecordID>776</EventRecordID>
<Channel>Application</Channel>
<Computer>Optiplex-4070</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.5.1.2</Data>
<Data>58a61a73</Data>
<Data>BlueIris.exe</Data>
<Data>4.5.1.2</Data>
<Data>58a61a73</Data>
<Data>c0000094</Data>
<Data>0000000000e0cf26</Data>
<Data>d88</Data>
<Data>01d2890d3c0b8ca6</Data>
<Data>C:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>2c0c5a69-e2eb-4d09-b7b4-8546ceba9861</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Log Name: Application
Source: Application Error
Date: 2/17/2017 12:11:59 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Optiplex-4070
Description:
Faulting application name: igfxEM.exe, version: 6.15.10.4531, time stamp: 0x57ed203b
Faulting module name: igfxDH.dll, version: 6.15.10.4531, time stamp: 0x57ed202d
Exception code: 0xc0000005
Fault offset: 0x00000000000274eb
Faulting process id: 0x1694
Faulting application start time: 0x01d2895a18295e1d
Faulting application path: C:\WINDOWS\system32\igfxEM.exe
Faulting module path: C:\WINDOWS\system32\igfxDH.dll
Report Id: 918a9181-2499-45c9-8ed9-dfacbd266e22
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-17T20:11:59.760684000Z" />
<EventRecordID>865</EventRecordID>
<Channel>Application</Channel>
<Computer>Optiplex-4070</Computer>
<Security />
</System>
<EventData>
<Data>igfxEM.exe</Data>
<Data>6.15.10.4531</Data>
<Data>57ed203b</Data>
<Data>igfxDH.dll</Data>
<Data>6.15.10.4531</Data>
<Data>57ed202d</Data>
<Data>c0000005</Data>
<Data>00000000000274eb</Data>
<Data>1694</Data>
<Data>01d2895a18295e1d</Data>
<Data>C:\WINDOWS\system32\igfxEM.exe</Data>
<Data>C:\WINDOWS\system32\igfxDH.dll</Data>
<Data>918a9181-2499-45c9-8ed9-dfacbd266e22</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Log Name: Application
Source: igfxCUIService2.0.0.0
Date: 2/17/2017 12:11:52 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Optiplex-4070
Description:
The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Received Post Shell Event 2


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="igfxCUIService2.0.0.0" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-17T20:11:52.679268100Z" />
<EventRecordID>864</EventRecordID>
<Channel>Application</Channel>
<Computer>Optiplex-4070</Computer>
<Security />
</System>
<EventData>
<Data>Received Post Shell Event 2
</Data>
</EventData>
</Event>
 

fenderman

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the graphics error is not related to the crash...it happens much earlier...have you ensured that you are not suffering from a memory leak?
 

nutshellml

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the graphics error is not related to the crash...it happens much earlier...have you ensured that you are not suffering from a memory leak?
No memory leak from what I can see. From the BI iOS App 30% CPU and 6.3G ram. I have 8gb. Unless the ram slowly keeps creeping up until crash??


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fenderman

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No memory leak from what I can see. From the BI iOS App 30% CPU and 6.3G ram. I have 8gb. Unless the ram slowly keeps creeping up until crash??


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That is A LOT of memory use...you are likely suffering a memory leak...see the threads that discuss it and the proper intel drivers to use
 

nutshellml

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That is A LOT of memory use...you are likely suffering a memory leak...see the threads that discuss it and the proper intel drivers to use
Ok. You have a link handy? Or just "memory leak" thread search.

I just went in again and it's showing 5.3G. What should it be max?


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fenderman

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Ok. You have a link handy? Or just "memory leak" thread search.

I just went in again and it's showing 5.3G. What should it be max?


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its not about the max, I have a system with 10 cameras or so at 3mp using 3gb...
search memory leak
 
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