Blue Iris and New Hikvision Bullet DS-2CD2042WD-I

[Otis]

Hello, I have searched the forum but did not find my situation listed so sorry if this is duplicate of previous discussions.

I have been using Blue Iris for over a year now with 8 Hikvision bullet cameras – mostly the DS-2CD2042WD-I types each with various firmware versions. All have worked pretty well with BI.

I just purchased a new 2CD2042 and it has a firmware version of 5.5.0 build 170725.

My version of BI is 4.6.6.0x64.

I can’t get BI to connect to the camera. I can see the camera via a login through the web (using IE) no problem. I have checked and triple checked the IP address, user name and password and still no joy.

I would appreciate any suggestions or recommendations.
Thanks.

 

[looney2ns]

Leave all fields blank, Have you used Find/Inspect button in BI?

 

[Otis]

Thanks for the reply. Yes I did try several times using the Find/Inspect button in BI. This is what was returned.
When I add the camera in BI and use the Find inspect button this is what I get
****************
Opening 192.168.xx.xxx port 80...
HTTP Get / request...
Timeout
Opening 192.168.xx.xxx port 8999...
ONVIF GetSystemDateAndTime
HTTP 12002
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
RTSP port open?
No automatic configuration made
Done
***************
I'm not sure what all this really means. To be clear, I am not using Foscam cameras. I even tried selecting them however in the drop-down but still no joy.

 

[fenderman]

Thanks for the reply. Yes I did try several times using the Find/Inspect button in BI. This is what was returned.
When I add the camera in BI and use the Find inspect button this is what I get
****************
Opening 192.168.xx.xxx port 80...
HTTP Get / request...
Timeout
Opening 192.168.xx.xxx port 8999...
ONVIF GetSystemDateAndTime
HTTP 12002
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
RTSP port open?
No automatic configuration made
Done
***************
I'm not sure what all this really means. To be clear, I am not using Foscam cameras. I even tried selecting them however in the drop-down but still no joy.

it means that blue iris is not detecting the camera...you cannot have XXX in your ip address. Enter the actual camera ip address.

 

[Otis]

I realize that, I just used the "xxx" here for security reasons
Yea I figured that BI was not seeing the camera, just don't know why....

 

[fenderman]

I realize that, I just used the "xxx" here for security reasons
Yea I figured that BI was not seeing the camera, just don't know why....

That is a local ip address...there is no security reason to redact it...
you have something set wrong...delete the camera in blue iris and start over.

 

[Otis]

I appreciate your feedback, I realize it is a local IP; just habit.
I have tried multiple times of deleting the camera, rebooting the camera, PC and restarting BI and adding the camera; still nothing.
I have checked and rechecked the IP address, user name and password and all are correct.
I have tried each of the various drop down options for the Hikvision cameras too.
I have asked for BI support and still waiting to hear back from them too.
Any other thoughts? I really am open to trying just about anything.
Thanks again for taking time to help troubleshoot.

 

[fenderman]

I appreciate your feedback, I realize it is a local IP; just habit.
I have tried multiple times of deleting the camera, rebooting the camera, PC and restarting BI and adding the camera; still nothing.
I have checked and rechecked the IP address, user name and password and all are correct.
I have tried each of the various drop down options for the Hikvision cameras too.
I have asked for BI support and still waiting to hear back from them too.
Any other thoughts? I really am open to trying just about anything.
Thanks again for taking time to help troubleshoot.

if you want to shoot me a pm with teamviewer credentials I can log in and take a look.

 

[Otis]

fenderman, thanks for the offer.
Can we do it tomorrow, I need to get off-line for now unfortunately.

 

[fenderman]

fenderman, thanks for the offer.
Can we do it tomorrow, I need to get off-line for now unfortunately.

most likely...

 

[Otis]

Good evening Fenderman, I'll check back later and see if you are on the board.
Curious, what are you thinking of trying that I may not have tried yet? Always trying to learn

 

[fenderman]

Good evening Fenderman, I'll check back later and see if you are on the board.
Curious, what are you thinking of trying that I may not have tried yet? Always trying to learn

I am around...no idea what Ill try, i need to see what is going on.

 

[Otis]

Well I think a re-cap is in order.

First - Fenderman is the man, I'm sure most of you here know that. He got me all sorted out.
It was a password issue. When I set up the new camera I set up a password too long, BI did not recognize the whole thing and truncated it.

Long story short - the camera is working just fine. I do not think I would have caught that one.
Thanks again [Mr.] Fenderman

 

[fenderman]

Well I think a re-cap is in order.

First - Fenderman is the man, I'm sure most of you here know that. He got me all sorted out.
It was a password issue. When I set up the new camera I set up a password too long, BI did not recognize the whole thing and truncated it.

Long story short - the camera is working just fine. I do not think I would have caught that one.
Thanks again [Mr.] Fenderman

No problem...to clarify, it was the camera that had the password limitation, blue iris can accept 40 character passwords...

 

[Otis]

Sorry you are right.
Also - I assumed male, if you are not I am so sorry, I don't need a #metoo thing here

 

[fenderman]

Sorry you are right.
Also - I assumed male, if you are not I am so sorry, I don't need a #metoo thing here

lol....its fenderman not fenderwoman

 

[Otis]

excellent...

 

[Rksgrd]

I was having the same issue. The password length didn't cross my mind.