Blue Iris Extended Support and Maintenance

[Mel Patto]

Just got an email stating I owe "Total price for the next subscription period: 32.53 USD" 2 questions if anyone can help.

1. I last paid in August to get Ver 5 doesn't that last for a year?
2. I went to the site and was not able to pay, not sure why.

I emailed both Blue Iris support & mycommerce.com, and see what they say

 

[fenderman]

Just got an email stating I owe "Total price for the next subscription period: 32.53 USD" 2 questions if anyone can help.

1. I last paid in August to get Ver 5 doesn't that last for a year?
2. I went to the site and was not able to pay, not sure why.

I emailed both Blue Iris support & mycommerce.com, and see what they say

Does the email state when the next period begins?

 

[Mel Patto]

The email stated

"The next payment for your "Blue Iris Extended Support and Maintenance" subscription is due on 06-JAN-2020."

Just wanted to pay early

 

[fenderman]

The email stated

"The next payment for your "Blue Iris Extended Support and Maintenance" subscription is due on 06-JAN-2020."

Just wanted to pay early

That sounds like a mistake. Email support. Also note that you dont need extended support and maintenance to run the software. It will work regardless.

 

[Mel Patto]

Thanks for your time, I emailed both Blue Iris support & mycommerce.com will see what happens.

 

[Coldair]

got a similar email today said my renewal is up on the on 1-11-2020 but it would not allow me to reup now and I was unable to logging to mycommerce.com

Dear Mr./Mrs. mike

The next payment for your "Blue Iris Priority Support and Maintenance" subscription is due on 11-JAN-2020. Please ensure that you have sufficient funds in your account. For your reference, we have included your subscription details: Product: Blue Iris Priority Support and Maintenance Subscription runtime: unlimited Subscription period: every 12 months Total price for the next subscription period: 59.95 USD

Please update your payment information for charges to your account, if necessary, so you can continue using the product without interruption. To do so, please contact our customer service team at:

 

[stansoltz]

I just got this email as well. Do I need to pay every year for 12 months of updates?

 

[fenderman]

I just got this email as well. Do I need to pay every year for 12 months of updates?

If you want 12 months of updates.