Blue Iris Keeps Crashing Since Upgrading to Version 4

[czemel]

I just purchased and upgraded my Blue Iris Version 3 to version 4 and now it keeps crashing. Typically the crashes occur around 1-2 minutes after starting the APP.
If I am running it in the system tray it often just disappears and crashes without any notice. If I do not run it in the system tray, either the app crashes OR, all the cameras stop recording and the camera area freezes (either shows all black or timer stops and all cameras freeze in time)

I have tried installing the 32 bit version but no difference. I even tried enabling and disabling running it as a service. Also, I removed all the DB files, but to no avail. It is worth noting that I did import the settings from my previous version 3, but beyond that the install is as Fresh as it gets.

Here's my Blue Iris Info:
Support data:
Version: Release 4.3.5.0 x64
Service: Yes
Name:
Email:
Support: Basic
Expires: 5/6/2017 4:55:17 PM
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz [18%]
RAM: 703.2M

I did check the event viewer and here are the 2 errors generated related to the crash:

Log Name: Application
Source: Application Error
Date: 5/8/2016 4:58:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Faulting application name: BlueIris.exe, version: 4.3.5.0, time stamp: 0x572a7757
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cc16f5
Exception code: 0xc0000005
Fault offset: 0x0003b55f
Faulting process id: 0x10dc
Faulting application start time: 0x01d1a96bb027e606
Faulting application path: D:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.124862800Z" />
<EventRecordID>35645</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>10dc</Data>
<Data>01d1a96bb027e606</Data>
<Data>D:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Log Name: Application
Source: Windows Error Reporting
Date: 5/8/2016 4:58:36 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Fault bucket 108146632406, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 4.3.5.0
P3: 572a7757
P4: ntdll.dll
P5: 10.0.10586.122
P6: 56cc16f5
P7: c0000005
P8: 0003b55f
P9:
P10:

Attached files:
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef

Analysis symbol:
Rechecking for solution: 0
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Report Status: 0
Hashed bucket: 5c137bb327ddab9959998be0b8e296d8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.956812400Z" />
<EventRecordID>35646</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>108146632406</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>0</Data>
<Data>5c137bb327ddab9959998be0b8e296d8</Data>
</EventData>
</Event>

 

[fenderman]

is windows up to date?

 

[czemel]

is windows up to date?

Yes. Using Windows 10 Pro. And it is up to date (last update done on 05/06/2016)_

 

[fenderman]

If running as a service try disabling it.. I would also email support..

 

[czemel]

If running as a service try disabling it.. I would also email support..

It is not currently running as a service and is crashing. I tried both as a service and not as a service and its crashing both ways.
In terms of emailing support. I emailed them about 24 hours ago and have yet to receive a response. Whats their usual turnaround in terms of response time?

 

[fenderman]

Usually a day or so..keep in mind that blue iris is written and supported by a single developer.

 

[czemel]

Usually a day or so..keep in mind that blue iris is written and supported by a single developer.

Thanks for your input. Just sucks that surveillance is out of commission until I hear back with a solution. But, hopefully will hear back from them tomorrow. In the meantime, if anyone else has any solution or experience would be greatly appreciated.

 

[czemel]

I did hear back from Ken at Blue Iris. He indicated he believed I was running the 32 bit version and not the 64 bit. I am definitely running 64 bit, but that is neither here no there as it is not related to the issue. In any case he further suggested the following:
"You could be running out of memory or having an issue with the recording volume running out of space/going offline."
In terms of memory, I have 32GB of memory on my PC. On my last crash, I was averaging around 24% of memory used as per the task manager. Ram is never even at 50% on my machine.
In terms of the recording volume running out of space/going offline. I emailed him back to explain as I am unclear what he meant. I know that my hard drive has 2.2TB of available space. I’m desperate to get this fixed so anxiously awaiting his response. This is all strange since everything was working perfect before with Blue Iris version 3.

Wondering if there is any other software out there that you or anyone can recommend that works with Logitech Alert cameras? Don't know how much longer i can hold off.

 

[fenderman]

Do a clean install of blue iris, maybe even windows, and add the cameras manually. Make sure all your drivers and bios are updated. Was 3 installed on this system before you upgraded to 4? if so do a clean windows install.

 

[czemel]

Do a clean install of blue iris, maybe even windows, and add the cameras manually. Make sure all your drivers and bios are updated. Was 3 installed on this system before you upgraded to 4? if so do a clean windows install.

Yes, Blue Iris 3 was installed prior and working perfectly. I will try to uninstall Blue Iris 4 and then reinstall and add each camera . That was my next plan.

 

[fenderman]

Yes, Blue Iris 3 was installed prior and working perfectly. I will try to uninstall Blue Iris 4 and then reinstall and add each camera . That was my next plan.

The may be some registry corruption. I would do a clean install of windows...