Blue Iris Support - reachable?

[Santakrooz]

Does any know if Blue Iris support is reachable? All my emails to support@blueirissoftware.com get bounced back as "undeliverable". Trying to report pretty bad memory leak when using HLS stream in latest update. But cannot reach Blue Iris, just get bounce backs, trying for weeks.

Are there any alternative phone numbers or email addresses or forums where I can talk to someone from Blue Iris?

Thanks
SK

 

[fenderman]

Does any know if Blue Iris support is reachable? All my emails to support@blueirissoftware.com get bounced back as "undeliverable". Trying to report pretty bad memory leak when using HLS stream in latest update. But cannot reach Blue Iris, just get bounce backs, trying for weeks.

Are there any alternative phone numbers or email addresses or forums where I can talk to someone from Blue Iris?

Thanks
SK

There is no phone number...it is not out of business...Others have been able to reach support...so it must be bouncing your email back as spam...send from a standard gmail address. Blue iris is coded and supported by a single developer that is why you can purchase it for only 60 dollars...if you want priority support it is available for an additional fee.

 

[Santakrooz]

All my messages to support are from my standard gmail account- example:

Delivery to the following recipient failed permanently:

support@blueirissoftware.com

Technical details of permanent failure:
The recipient server did not accept our requests to connect. Learn more at "Recipient server did not accept our requests" error - Gmail Help
[mail.blueirissoftware.com. 64.20.60.68: timed out]

 

[fenderman]

All my messages to support are from my standard gmail account- example:

Delivery to the following recipient failed permanently:

support@blueirissoftware.com

Technical details of permanent failure:
The recipient server did not accept our requests to connect. Learn more at "Recipient server did not accept our requests" error - Gmail Help
[mail.blueirissoftware.com. 64.20.60.68: timed out]

well there are many others here who have contacted support so I cannot believe you were having issues contacting support for "weeks"

 

[Santakrooz]

Ok. 13days. I'm not jumping the gun here. I've been sending emails from gmail to support since mid Dec. I really have no idea if their email is down, or what.

 

[fenderman]

like I said others have had no problem...try another email address.

 

[tangent]

For quickest support, please first use the “Email support now” button on the Options page in the software, then paste this information into your message.

 

[Santakrooz]

Ya, thx. I did that. I think it's something between Google and BI's email server. Will try from yahoo account. or my own email server.

 

[Santakrooz]

like I said others have had no problem...try another email address.

Will do. Trying from yahoo mail account. Something is weird between googles and BI email servers.

 

[cahiatt]

What is their typical response time? I haven't had a response yet but it has only been 24 hours.

 

[fenderman]

1-2 days...

 

[bitNine]

1-2 days...

I wish... I emailed them Monday this week with a simple question and still have not received a response.

 

[fenderman]

I wish... I emailed them Monday this week with a simple question and still have not received a response.

that is typical...you may have to wait longer...if you want priority support there is a fee for it.

 

[bitNine]

that is typical...you may have to wait longer...if you want priority support there is a fee for it.

I was looking around for info/pricing on the priority support. Might be worth purchasing for the work setup. I wasn't able to find any pricing. Any idea how much it costs?

 

[fenderman]

I was looking around for info/pricing on the priority support. Might be worth purchasing for the work setup. I wasn't able to find any pricing. Any idea how much it costs?

Blue Iris Support
most issues can be found and solved here..for free...

 

[bitNine]

Blue Iris Support
most issues can be found and solved here..for free...

Definitely. Though $60 for a year of priority support is chump change for work stuff. Might be worth it just for the first year.

Thanks!!

 

[fenderman]

Definitely. Though $60 for a year of priority support is chump change for work stuff. Might be worth it just for the first year.

Thanks!!

Yes it is relatively cheap..

 

[bitNine]

And obviously worth supporting. BI is, without a doubt, the best NVR setup I've used. I've been through like 7 piece of crap hardware NVRs, and have played with iSpy for years. This is far better than any of them.

 

[fenderman]

And obviously worth supporting. BI is, without a doubt, the best NVR setup I've used. I've been through like 7 piece of crap hardware NVRs, and have played with iSpy for years. This is far better than any of them.

Yes. You would be surprised about how many folks bitch and moan about the 30 dollar upgrade fee going from BI3 to BI4...you have the right mindset...

 

[wcrowder]

It is pretty simple, most software this quality, in this buisness costs much more then $60.00 a year. I gladly pay it. Most of my questions are answered here. I don't think I've ever used support.