blue irs crash randomly

Nho

n3wb
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Oct 30, 2017
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Hello,

Blue Iris was running fine then I updated it. After that, it crashed random. Blue iris would close then I would need to reopen blue iris.

I thought maybe it was a bad update, so I reinstall windows and blue iris but it still crashed.
I am on windows 10 1909 with all the latest updates
Intel driver is up to latest update (27.20.100.8280)

This computer only runs blue iris

I5 7600 / 16GB rams
Windows installed on SSD and 4TB hard drive is for the recording
I am on Blue iris 5.1.8.3. I have tried 5.2.7.12, 5.2.5.10 and it still crashes.
my cpu is always under 30% and memory is under 40%

My blue iris log folder is empty.

In windows event log, it shows:

Faulting application name: BlueIris.exe, version: 5.2.8.3, time stamp: 0x5ec92f68
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000005
Fault offset: 0x0000000000007676
Faulting process id: 0xb30
Faulting application start time: 0x01d63b81a7416ef3
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a5c58eb6-8cac-4b5e-8f6a-ee808b06210c
Faulting package full name:
Faulting package-relative application ID:

And

Application: BlueIris.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFFD2BE7676

please help.

Thank you
 

fenderman

Staff member
Joined
Mar 9, 2014
Messages
36,897
Reaction score
21,250
Hello,

Blue Iris was running fine then I updated it. After that, it crashed random. Blue iris would close then I would need to reopen blue iris.

I thought maybe it was a bad update, so I reinstall windows and blue iris but it still crashed.
I am on windows 10 1909 with all the latest updates
Intel driver is up to latest update (27.20.100.8280)

This computer only runs blue iris

I5 7600 / 16GB rams
Windows installed on SSD and 4TB hard drive is for the recording
I am on Blue iris 5.1.8.3. I have tried 5.2.7.12, 5.2.5.10 and it still crashes.
my cpu is always under 30% and memory is under 40%

My blue iris log folder is empty.

In windows event log, it shows:

Faulting application name: BlueIris.exe, version: 5.2.8.3, time stamp: 0x5ec92f68
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000005
Fault offset: 0x0000000000007676
Faulting process id: 0xb30
Faulting application start time: 0x01d63b81a7416ef3
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a5c58eb6-8cac-4b5e-8f6a-ee808b06210c
Faulting package full name:
Faulting package-relative application ID:

And

Application: BlueIris.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFFD2BE7676

please help.

Thank you
These updates are bad and therefore you should be sticking with the last known stable update, 5.2.6.5
 
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