Camera password somehow changed, cannot get in

Discussion in 'Hikvision' started by wondering, Dec 3, 2018.

Share This Page

  1. wondering

    wondering n3wb

    Joined:
    Aug 10, 2018
    Messages:
    7
    Likes Received:
    1
    Location:
    United States
    I oversee a three-year-old installation of 16 2CD2342WD-I cameras, all purchased through Amazon, and over the past six months three of them have somehow had the password changed, which is pretty much impossible because nobody else knows the passwords or even how to log in.

    I have tried the default admin/12345 credentials as well as the password reset tool published through this form, but I have not had any luck with either. There does not seem to be a reset button on any of them.

    How should I proceed? New cameras?
     
  2. bp2008

    bp2008 Staff Member

    Joined:
    Mar 10, 2014
    Messages:
    7,943
    Likes Received:
    4,723
    fenderman likes this.
  3. wondering

    wondering n3wb

    Joined:
    Aug 10, 2018
    Messages:
    7
    Likes Received:
    1
    Location:
    United States
    Fascinating! I did not know this is possible. However, I do not physically have access to the cameras, as I am located in another state, and it may be difficult to impossible to get someone who is onsite to get a camera hooked up to a computer the right way and grant me remote access.
     
  4. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,177
    Likes Received:
    1,350
    Location:
    New York
    Is it 3 year old firmware? Sounds like you got hacked.
     
  5. wondering

    wondering n3wb

    Joined:
    Aug 10, 2018
    Messages:
    7
    Likes Received:
    1
    Location:
    United States
    Oh my! I did not know this was possible, either!
     
  6. wondering

    wondering n3wb

    Joined:
    Aug 10, 2018
    Messages:
    7
    Likes Received:
    1
    Location:
    United States
    @Mike, of the bad cameras, two are V5.4.1 build 160525 and one is V5.4.3 build 160902.
     
  7. bp2008

    bp2008 Staff Member

    Joined:
    Mar 10, 2014
    Messages:
    7,943
    Likes Received:
    4,723
    It sounds like you could use the reset tool here: bp2008/HikPasswordHelper Those firmwares are all well-within the range of firmwares supported by that tool.

    Just make sure you disable any port forwarding / UPnP that exists and ideally prevent the cameras from accessing the internet at all using your router's firewall or parental controls (not all routers offer such functionality).
     
    Mike likes this.
  8. alastairstevenson

    alastairstevenson Staff Member

    Joined:
    Oct 28, 2014
    Messages:
    10,085
    Likes Received:
    3,057
    Location:
    Scotland
    If you've been hacked - which does seem very likely - a common password that the bots create is 1111aaaa
    @bp2008 reset tool is very likely to work.

    But if not - here is a URL to extract the configuration file, which can then be decrypted and decoded to extract the password, if you zip it and attach it here .
    http://<camera_IP_address>/System/configurationFile?auth=YWRtaW46MTEK
     
    fenderman and Mike like this.
  9. markusace

    markusace n3wb

    Joined:
    Jan 7, 2019
    Messages:
    6
    Likes Received:
    2
    Location:
    Macclesfield
    Hi, just seen this thread . I have the same problem. I have used the above to extract the configuration file. If I attach can you decry the password for me?
     
  10. alastairstevenson

    alastairstevenson Staff Member

    Joined:
    Oct 28, 2014
    Messages:
    10,085
    Likes Received:
    3,057
    Location:
    Scotland
    Yes, sure, zip it up and attach.
     
    Mike likes this.