Cameras not connecting in Blue Iris.. External Web application manager works

[dashrepairs]

Hi,

I have blueiris installed in a remote computer. In the remote computer I can access the cameras through the web application manager but not through blue iris.
What should i try.

Thanks

 

[fenderman]

Are you saying that the computer is in a separate location than the cameras? and that you cannot pull the camera feed? please explain the setup.

 

[dashrepairs]

yes the camera is remote. I can access the camera over the internet on the browser but not on Blue Iris.

 

[dashrepairs]

Are you saying that the computer is in a separate location than the cameras? and that you cannot pull the camera feed? please explain the setup.

the camera can be seen on the remote computer with the web application but not in blue iris.

 

[fenderman]

So the remote computer with blue iris is on the same network as the cameras? What model cameras? What error message is blue iris giving you?

 

[dashrepairs]

Ok let me explain it in Detail:
The cameras and DVR are in one IP
Whereas the computer that I am trying to access the cameras is in a different IP(different City). The computer has BI installed in it. The computer can access the camera through the DVR with internet explorer using <dvr-external-ip>ort and then entering the password but I cannot get BI to access the DVR or camera. Its a Zmodo DVR
The

 

[fenderman]

@dashrepairs Ok, that makes sense..Blue iris pulls the stream from the zmodo via the rtsp or media port not the http..that is why its not working..you need to port forward the correct ports and enter those ports in blue iris under rtsp/media ports ...without knowing the exact model of the DVR its hard to help..but that is your problem..
This thread might help you
http://www.ipcamtalk.com/showthread.php?1686-Zmodo-And-BI/page2&highlight=zmodo

 

[dashrepairs]

Thank you. This is what I have in the network (TCP/IP) setting of the DVR
Type: static
media port: Port X
web port: Port Y
IP Address: DVR internal IP address

I have both the Port X and Port Y forwarded and In BI I have the port accordingly. The model number of the DVR is zmdddsbn4

plus when I access this DVR through external I enter <external-ip-adddress>ort Y and it works which would mean that port Y is forwarded right,

 

[fenderman]

Are you entering the correct external ip address (not the internal one your dvr displays)?

 

[dashrepairs]

Yes

 

[fenderman]

What zmodo dvr have you selected from the blue iris dropdown?
What is the error blue iris is giving you?
Have you tested to media/rtsp port you are using with canyouseeme.org ? to see if its open?

 

[dashrepairs]

I have tried all the Zmodo Dvr that is available in the drop down
Blue iris usually gives No Signal and/or I/O Error: 0
Yes the port in canyouseeme.org shows as open.

 

[fenderman]

Thank you. This is what I have in the network (TCP/IP) setting of the DVR
Type: static
media port: Port X
web port: Port Y
IP Address: DVR internal IP address

I have both the Port X and Port Y forwarded and In BI I have the port accordingly. The model number of the DVR is zmdddsbn4

plus when I access this DVR through external I enter <external-ip-adddress>ort Y and it works which would mean that port Y is forwarded right,

Yes it would, except blue iris does not care if port Y is forwarded....it just needs the media or rtsp port..
But if that is forwarded and working...the issue is probably related to not using the correct path...You will have to email support and give him access to your DVR so that he can figure out the correct path for that specific model.

 

[dashrepairs]

ok thank you. I have emailed them and waiting for a response. I will keep this thread updated so any other people that have this issue can get it solved as well.

 

[fenderman]

Another thing you can try is download ipcamviewer (android/ios) by robert chou...it has a scan function that can determine the dvr - it will list a bunch of compatible models if available..you can then see if one of those models is on the blue iris dropdown list.