Can view camera live with Hikconnect but not playback

[Damot]

I have a DS-2CD2142FWD-I which I can view live on the app but if I try and playback I just get the
Error code (260015) error message.

It will playback fine on the NVR.

I have tried modifying the sub-stream settings to various options but no luck.

Anyone had anything similar? It seems strange you can view the stream live but not
play back remotely.

 

[Trax95008]

Changing the sub stream isn’t going to help you. (Unless you set your NVR to record the sub stream) when viewing live, your probably looking at the sub stream. When playing back, your trying to stream the main stream. It could be a bandwidth issue