Can't access it from another device

[jdomi]

Colleagues,

My first post but long time reader. Since upgrading from 3.x.x.x to 4.0.0.x I cannot access BI from a device other than were it is installed. I cannot access it from laptops or from our Android and iPhone apps. The IP address and port are correct, I have looked at it long enough to say that I need help. What should I do?

Best regards.

 

[fenderman]

Welcome to the forum..what is the error message that you get?
Couple of things to check...make sure the user (blue iris options>users) does not have "lan only" checked
Check the port to see if its open canyouseeme.org

 

[jdomi]

fenderman,

Thank you for welcoming me to the forum.

The error message I get on the browser is "Page cannot be displayed. Make sure the web address http://xx.xxx.x.xxx:3000 is correct"

The user in BI doesn't have "LAN only" checked, which s correct.

When I run port 3000 through canyouseeme.org it says the following:
Error: I could not see your service on xx.xx.xx.xx on port (3000)
Reason: Connection timed out

However, the port is open in my router.

Regards.

 

[fenderman]

Can you log in if the device is on your network? if not, then check your firewall settings.

 

[jdomi]

fenderman,

The firewall settings should be fine, what would I need to check for? Remember that this happened after upgrading to version 4 on all devices. BI itself is installed on my Windows Server 2012 Essentials.

Regards.

 

[fenderman]

fenderman,

The firewall settings should be fine, what would I need to check for? Remember that this happened after upgrading to version 4 on all devices. BI itself is installed on my Windows Server 2012 Essentials.

Regards.

Can you log in if the device is on your network?

 

[fenderman]

There is a detailed description in the help file as to how to set the windows firewall...the fact the BI3 was fine is irrelevant.

 

[jdomi]

fenderman,

No, I can't login on my network.

I will take a look at the help file and report back.

Best regards.

 

[jdomi]

Ok, I got it to work now. I opened the Windows Firewall on the server, which is where the application is installed, and I did 2 things:

1) Delete the 2 old entries for BI v3
2) For each one of the new 2 entries for BI v4 I went to the Properties > Advanced tab and only Domain and Private were checked so I also checked Public

That was all.

Thank you fenderman for your help.

Best regards.

 

[fenderman]

No problem..glad you got it resolved.