Client can’t access cameras when not connected to WiFi?

[CastleSurveillance]

I have a client that can’t access his dahua NVR Through gdmss unless he is connected to WiFi. He has data on his phone....

I cannot figure it out for the life of me. He has an android device and I’m not super familiar with them.

He’s confirmed they’re live at home. I’ve access on my cell and computer.

Anybody have any ideas?

 

[biggen]

So you have port forwarded the NVR since you can connect with your phone on cell data?

Does he have the right IP address and port for the NVR?

 

[CastleSurveillance]

So you have port forwarded the NVR since you can connect with your phone on cell data?

Does he have the right IP address and port for the NVR?

Connected via P2P - no need for the port forwarding.

 

[biggen]

So can he ping his router (or any other machine on the LAN) when connected to the VPN?

 

[dudemaar]

There is a setting in the app somewhere to check box. To use cellular automatically when wifi is not present.

 

[CastleSurveillance]

There is a setting in the app somewhere to check box. To use cellular automatically when wifi is not present.

That’s what I thought too - but digging through my app I cannot find one.

 

[dudemaar]

In the new DMSS app it’s under general.

 

[CastleSurveillance]

In the new DMSS app it’s under general.
View attachment 63350View attachment 63351View attachment 63352

he has that on. Still not working.

 

[dudemaar]

I don’t use p2p, I have a good Asus router with built in openVPN and the openVPN app on my phone.

 

[CastleSurveillance]

I don’t use p2p, I have a good Asus router with built in openVPN and the openVPN app on my phone.

he is not using a VPN

 

[dudemaar]

Well I would advise it.

OpenVPN on a Asus router

Sept 2021 Turned off comments because of ads July 2021 Bought a new Asus router, an RT-AX86U. Loaded it right away with Merlin firmware, s...

randyshomeprojects.blogspot.com

 

[CastleSurveillance]

Well I would advise it.

OpenVPN on a Asus router

Sept 2021 Turned off comments because of ads July 2021 Bought a new Asus router, an RT-AX86U. Loaded it right away with Merlin firmware, s...

randyshomeprojects.blogspot.com

... ok but that doesn’t help me get my client his cameras at this time.

 

[dudemaar]

Well if his system works on your phone, then it’s gotta be his phone.

 

[dudemaar]

Have you tried the new DMSS app on his phone?

 

[CastleSurveillance]

Have you tried the new DMSS app on his phone?

we’re trying that right now. Didn’t know DMSS existed until right now.

 

[CastleSurveillance]

Have you tried the new DMSS app on his phone?

DMSS magically works.