Dahua IPC-HDW5231R-ZE stopped working

Discussion in 'Dahua' started by tripnotics, Jun 28, 2019.

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  1. tripnotics

    tripnotics n3wb

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    Hello All,

    I had someone pressure clean my house and 1 of my Dahua HDW5231R-ZE's stopped working. It's installed on an eaves. I'm assuming it got wet?

    On my POE switch I see the POE light blinking, so I think it's getting power, but I'm not getting any network connectivity. Camera cannot be pinged.

    I have unplugged the network from the POE switch for a day or so, plugged it back in and same result.

    I haven't attempted to do anything on or at the actual camera.

    Any suggestions on what I should do/try?
     
  2. mikeynags

    mikeynags Getting the hang of it

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    Do you have a short test cable you can try? I've had cable issues before and having a test cable (a known good one) is a good place to start
     
  3. aristobrat

    aristobrat IPCT Contributor

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    I’d pull the camera down, unplug the Ethernet and check out the female end on the camera... if water got in there, it may have shorted out and show some blackened pins. If that’s the case, you can cut the end off and punch the camera’s wires into a keystone jack.
     
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  4. tripnotics

    tripnotics n3wb

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    Update: I took the camera down. Undid the water tight protector on the network cable and everything looks fine. All connectors are clean. Doesn't look like there was any short. I let it sit unplugged for a day and put it back up but still no signal.

    Does anyone think it's worth it to take the camera apart and reset it?
     
  5. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

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    Yes, take it down and make a hard reset. If still no changes, will do the warranty.
     
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  6. reeves1985

    reeves1985 Pulling my weight

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    And you cant say fairer than that
     
  7. cyberwolf_uk

    cyberwolf_uk Pulling my weight

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    @EMPIRETECANDY is worth his weight in gold! Excellent service from the man himself!!
     
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