Disappointing

Discussion in 'EmpireTech Andy' started by usernameismyusername, Jun 10, 2018.

Share This Page

  1. usernameismyusername

    usernameismyusername n3wb

    Joined:
    May 6, 2018
    Messages:
    7
    Likes Received:
    2
    I'm truly disappointed.

    From seeing all of the recommendations on here for Andy I thought I wouldn't have any issues but unfortunately I was wrong.

    I had bought one IPC-HDW5231R-ZE to test the water so to speak to see if I had any issues. I specifically asked for IPC-HDW5231R-ZE as I knew the IPC-HDW5231R-Z was being discontinued and I didn't want a non-uniform setup of cameras.

    One week later and I receive the camera with no issues.

    So after testing the water and not having and problems I decided to finish the rest of my order - 5 more IPC-HDW5231R-ZE.

    One week later and I receive the wrong cameras. 5 IPC-HDW5231R-Z instead of IPC-HDW5231R-ZE.

    As I said earlier I didn't want a non-uniform set of cameras so I raised it with Andy to either replace the 5 Z with ZE or replace the 1 ZE with Z. From my emails to him he's 'so sorry for the troubles' but so far hasn't made any attempt to resolve the issue.
     
  2. mat200

    mat200 Known around here

    Joined:
    Jan 17, 2017
    Messages:
    2,537
    Likes Received:
    1,079
    Hi Username,

    I'm certain Andy will assist you on this, as I have seen him do so with others here.

    Note - I actually like the older style better myself as I feel the face is stronger vs vandals and it is easier to paint to better match the trim of your house.
     
  3. SmarthomeIP

    SmarthomeIP n3wb

    Joined:
    Oct 16, 2017
    Messages:
    13
    Likes Received:
    2
    Don't worry, he will sort it out, nothing is better when someone want to fix the problem
     
  4. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

    Joined:
    Nov 8, 2016
    Messages:
    1,647
    Likes Received:
    3,015
    Location:
    HONGKONG
    Yes, i am thinking a way for this problem. Because the R-Z no stock anymore. How about send you a HDW2231R-ZS and you guys keep the wrong HDW5231R-ZE as a gift?
     
    nackulous, japjoe7, SkyLake and 7 others like this.
  5. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

    Joined:
    Nov 8, 2016
    Messages:
    1,647
    Likes Received:
    3,015
    Location:
    HONGKONG
    I never said will not change or replace for you. I sent you an email for the solutions, just select which one is good for you. We shipped wrong ones to US before, easy sorted after communications.Always make guys happy.
     
    Mike, mark_whocares, SkyLake and 6 others like this.
  6. pal251

    pal251 Getting the hang of it

    Joined:
    Mar 15, 2014
    Messages:
    892
    Likes Received:
    63
    I'll buy the one you don't want if you want to sell it cheap... :)
     
  7. Barboots

    Barboots Getting the hang of it

    Joined:
    Mar 15, 2018
    Messages:
    79
    Likes Received:
    26
    Location:
    Perth, Western Australia
    Yeah I'll buy a couple of them
     
  8. SantiagoDraco

    SantiagoDraco Getting the hang of it

    Joined:
    Dec 8, 2017
    Messages:
    100
    Likes Received:
    37
    You are disappointed that you received the wrong product and you act like Andy has just ignored you... but you give no timelines nor any real details. Has this been weeks since you informed Andy of the issue? Months? Days? You do realize Andy isn't Amazon and is overseas so correcting issues might not be instant, correct?

    It appears that you really haven't given Andy a reasonable amount of time nor did you tell him what you wanted done.
     
    SkyLake likes this.
  9. SkyLake

    SkyLake Getting the hang of it

    Joined:
    Jul 30, 2016
    Messages:
    61
    Likes Received:
    36
    Plus he does not react to any of Andy's messages to compensate the troubles. If the OP starts a thread where he complains about a service, then he could at least answer!
     
    Last edited: Jun 14, 2018
    m4paws, looney2ns and rufunky like this.
  10. japjoe7

    japjoe7 Getting the hang of it

    Joined:
    May 13, 2015
    Messages:
    78
    Likes Received:
    37
    wow...Andy is such a good guy, he goes above and beyond for his customers!
     
    looney2ns, anijet and mat200 like this.
  11. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

    Joined:
    Nov 8, 2016
    Messages:
    1,647
    Likes Received:
    3,015
    Location:
    HONGKONG
    I Will send him a hdw2231r-zs as free on Tuesday to keep all cams watching same, because the hdw5231r-z not available anymore. This is our mistake.no big problem .
     
    Mike, Q™, m4paws and 6 others like this.
  12. m4paws

    m4paws n3wb

    Joined:
    May 28, 2018
    Messages:
    15
    Likes Received:
    15
    Location:
    usa
    I've never dealt with Andy before, that sure sounds like great customer service to me.

    Sent from my LGLS740 using Tapatalk
     
  13. John V

    John V n3wb

    Joined:
    Monday
    Messages:
    1
    Likes Received:
    0
    Location:
    CT
    I've purchased from Andy a few times before.

    No problems here and quick turn around.

    I'm sure if you give him another chance to resolve the issue he will
     
  14. Fastb

    Fastb Known around here

    Joined:
    Feb 9, 2016
    Messages:
    1,125
    Likes Received:
    600
    Location:
    Seattle, Wa
    Bad reviews travel ten times faster than good reviews.
    @usernameismyusername threw a complaint after a very short period of time, and hasn't been seen on his thread since.
    And he hasn't participated in the thread since.
    I'd like to see this thread deleted, unless we hear from the OP.
    Unless we'd like to have a Yelp-Like forum with false "reviews", debates, slander, and debates by people with a personal axe to grind.

    Unless we hear from @usernameismyusername, I propose this thread be removed. It's unbalanced, unfair, and not in the spirit of a fair balanced forum....

    Fastb
    PS: I've purchased from Andy, and was 100% pleased with the camera and the experience.
     
    looney2ns and Q™ like this.
  15. anijet

    anijet Getting the hang of it

    Joined:
    Mar 10, 2014
    Messages:
    157
    Likes Received:
    45
    Location:
    CA
    The other side is if the thread stays people can see how Andy takes care of his customers.

    I bought 4 pieces using Pay Pal and it was easy and fast. Will do it again when I'm ready for more cameras. May try his Amazon store next time.
     
  16. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

    Joined:
    Nov 8, 2016
    Messages:
    1,647
    Likes Received:
    3,015
    Location:
    HONGKONG
    Thanks Guys support,

    We know @usernameismyusername concerns, most guys will be disappoint if the seller send the wrong items. We ask him to keep the wrong cam and ship another new cam for him as a gift, normally need little time to make things sorted. Always try to solve the problem fast.
    Andy
     
    looney2ns, awsum140, Fastb and 2 others like this.