DS-2CD2332-I Comes and Goes in SADP

[jbreslow]

Hello,

Just bought my first Hikvision DS-2CD2332-I and I am having trouble staying connected to it. When I check for the camera using the SADP program it either shows up or it doesn't, it is totally hit or miss. When it does show up, I am not able to access the camera via web browser. Sometimes everything works and I can view the image in a browser, but it eventually it stops working.

I have it powered with 12v, not PoE, and have tried multiple network cables being connected to a switch then my router and also connected directly to my router.

Anybody have any idea what the deal is? Should I return the camera?

Thank you

 

[acvb]

12v from where? Battery? Injector? Order the injector from amazon to rule out this flaky 12v source.

 

[hook3m]

I have it powered with 12v, not PoE, and have tried multiple network cables being connected to a switch then my router and also connected directly to my router.

Look at your power supply and let us know how much current it's putting out. 1.0A 500mA etc?

 

[alastairstevenson]

You do need to eliminate the power supply and its wiring as a possible cause of this problem.
Ideally connect a different one and check the camera status.
You need a 12v DC regulated power supply rated as being able to supply 1A or more.

 

[dalepa]

If not a network problem (try a different PC/switch), Im guessing power supply problem. Try a different one or get this $10 POE injector I've seen power supplies have this issue.

 

[jbreslow]

Thank you everyone for your help. I'll get an actual PoE injector and try it with that and see what happens.

I have tried several different Power Supplies, one with an output of 1A and 1.5A.

 

[jbreslow]

I got a PoE injector and the camera is much more stable now. Thank you for the help.

 

[alastairstevenson]

I got a PoE injector and the camera is much more stable now.

It should be 100% stable, and run without interruption for months.
Is it still unreliable?

 

[jbreslow]

Is it still unreliable?

So far so good. I have had it plugged in to the PoE Injector and it has been running for a day now. The camera seems to be up and available every time I try and access it.

 

[jbreslow]

Hello,

I am back and still having an issue connecting to my camera. It might be a different problem now though. So, the camera had been up for days without issue. I remotely logged in to my home computer and made some changes to the iSpy program I use to record the camera, which required me to restart the program. As soon as I did, I lost connection to the camera. It randomly shows up in SADP, and when it does, I can't access it via my local network at home or by its public IP address.

Anybody have any idea what is kicking it off-line? Are there any logs I can look at to help troubleshoot this issue?

The PoE Injector that I am using: http://amzn.com/B001PS9E5I

Thanks,
Josh