DS-2CD2732F-I(S) Milestone Xprotect Essential - Camera Stopped

[ilmrfd]

I got the camera mounted, added into Milestone. Video looks GREAT compared to the cheap camera that was in the location originally.

Here's the issue though. When I look at the camera in the Xprotect Essentials Smart software (running as a trial version currently), it shows that the camera is "Stopped." I can click the record button, and it will record for 5 minutes without any apparent issues. But it then goes back to a stopped status. I'm guessing it has to do with my trying to setup the Motion detection events on the camera and feeding the Xprotect software with them. I checked the settings and help knowledgebase on the Milestone website. The camera appears to be "Enabled" in all the locations I could find. Anyone have any suggestions?

Thanks

EDIT: Also if I check the camera from the mobile / web browser, it shows "Camera Connection Lost."

 

[ilmrfd]

Well, I think I fixed it. I ended up deleting the camera from Xprotect, reseting the camera itself to default settings, and then reset everything up in milestone and the camera again. I must have checked/unchecked something initially.

 

[ilmrfd]

Well, I guess I fixed part of it. I now see a "Live" listing in the camera on Xprotect, but the Motion Detection recording doesn't appear to be working.

 

[fenderman]

Have you set the motion detection on the camera itself?
Have you done this? http://www.milestonesys.com/Support/Technical-Support/Self-Help/Knowledgebase/?articleNo=00000468

 

[networkcameracritic]

Milestone packages it's install with old Device Packs. Download and install the latest device pack which I believe is 7.3. Delete the camera and add it back in letting it find the latest driver. I have several 2732's at multiple location on Milestone XProtect without a problem.

To use in-camera motion detect it's a little counter-intuitive as you go into the motion detect on Milestone for that camera and uncheck the enable motion detect check box. I'll have to a write-up on that with pictures are it's hard to explain. With the new Face Detection in 5.1.6 Hikvision firmware, I think more people will want to leverage the in-camera detection.

 

[ilmrfd]

Milestone packages it's install with old Device Packs. Download and install the latest device pack which I believe is 7.3. Delete the camera and add it back in letting it find the latest driver. I have several 2732's at multiple location on Milestone XProtect without a problem.

I did verify that the latest device pack was installed, 7.3. It finds a device driver of Hikvision8x3 when I let it auto-detect the camera.

 

[ilmrfd]

Have you set the motion detection on the camera itself?
Have you done this? http://www.milestonesys.com/Support/Technical-Support/Self-Help/Knowledgebase/?articleNo=00000468

I did set this up prior to deleting and re-adding the camera, but I did not try to set it back up afterwards. I'll have to try this when I make it back out to the site on Monday.