Hello all,
I have been struggling to make this work VTH2421FB-P (this is the control unit inside the house - VTH) + VTO2111D-WP (this is the outdoor unit - VTO). When the door bell (VTO) is pressed, the VTH is just not receiving the call.
The VTHs are brand new, while the VTO is also brand new but already 4 years old (kept in storage).
During the initial setup where it asks "Do you want to do quick configuration?" (called 'One-key' configuration process), VTH keeps saying:
-> "Environment Error" at the end of the process (I just cancel at that point, with intent to manually hook them up)
-> I have the door bell icon on the top right of the VTH screen with a tiny 'x' mark in it at the main page, after I cancel the quick configuration.
-> Both units were initialized successfully during the initial setup.
-> VTH (master) is has no issue
-> VTO (master) is the one giving the problem with error "Failed" (This is after you clear the prompt "Environment Error").
In my previous attempts, The VTO2111D-WP was in v1.5xx initially, before it was upgraded to v3.000.0012000.0.R.
I thought the problem was due to the fact that the unit is close to 4 years old (only tested once in 2016) and was thinking that it could just be the firmware.
Before the upgrade to v3.0xxx, I was still able to see the VTO's video from the VTH (just that the call part isn't working -which is the main thing that bothers me!). After the upgrade, I lost the video, and now prompts "Network abnormal, monitor failure" at VTH.
Need some help, guys.
many thanks!
GaryS>
I have been struggling to make this work VTH2421FB-P (this is the control unit inside the house - VTH) + VTO2111D-WP (this is the outdoor unit - VTO). When the door bell (VTO) is pressed, the VTH is just not receiving the call.
The VTHs are brand new, while the VTO is also brand new but already 4 years old (kept in storage).
During the initial setup where it asks "Do you want to do quick configuration?" (called 'One-key' configuration process), VTH keeps saying:
-> "Environment Error" at the end of the process (I just cancel at that point, with intent to manually hook them up)
-> I have the door bell icon on the top right of the VTH screen with a tiny 'x' mark in it at the main page, after I cancel the quick configuration.
-> Both units were initialized successfully during the initial setup.
-> VTH (master) is has no issue
-> VTO (master) is the one giving the problem with error "Failed" (This is after you clear the prompt "Environment Error").
In my previous attempts, The VTO2111D-WP was in v1.5xx initially, before it was upgraded to v3.000.0012000.0.R.
I thought the problem was due to the fact that the unit is close to 4 years old (only tested once in 2016) and was thinking that it could just be the firmware.
Before the upgrade to v3.0xxx, I was still able to see the VTO's video from the VTH (just that the call part isn't working -which is the main thing that bothers me!). After the upgrade, I lost the video, and now prompts "Network abnormal, monitor failure" at VTH.
Need some help, guys.
many thanks!
GaryS>
Happy camper.
