Export Issue

Discussion in 'Hikvision' started by GMorgan, Jan 11, 2019.

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  1. GMorgan

    GMorgan n3wb

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    Hi,

    Apologies if I don't give the correct info or description as I'm very new to recording but our company has recently installed an Hikvision hikvision ds-7732ni-14/16p recorder. Up until yesterday I could export recordings with no issues but have since encountered a problem:

    I select the recording I wish to export to a usb, when I preview everything seems fine and the clip is as it should be but the actual exported clip is a screenshot of the beginning of the recording which plays for the amount of time I selected but not the actual recording...could anyone please shed some light on what I am doing wrong please?

    Many thanks in advance!
     
  2. GCoco

    GCoco Getting the hang of it

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    What changed from yesterday to today? Did you try rebooting the NVR?
     
  3. GMorgan

    GMorgan n3wb

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    Thanks for the reply...unfortunately nothing has changed and I'm unable to reboot the NVR as we need continuous recording due to high level child protection issues...I'm a bit stuck!!!