Help about Dahua XVR5108HS-X

[Elvinsanity]

Pls help, my Dahua XVR5108HS-X doesn't show Live View of my 8 CCTV Cameras. The NVR device that i added has
Online status already, But Live View of Cameras does not show up, it always display Black Screen with "Searching Video" text. I dont know if its Network problem or Video Graphics Card. I use dahua' s CCTV app "Smart PSS". What do you think?

 

[bigredfish]

Is the IP address internal on the same network as the device with SmartPSS on it?

Its likely a networking problem.

 

[Elvinsanity]

Is the IP address internal on the same network as the device with SmartPSS on it?

Its likely a networking problem.

I added the device using Serial Number, not its IP Address.

 

[c hris527]

Is the IP address internal on the same network as the device with SmartPSS on it?

Its likely a networking problem.

You right on I bet, Usually network or processing overload, I see a PC NVR running on that list also, If its the same computer as he is trying to view the cams on, it might be overloaded especially if that computer is not dedicated to just that task.

 

[Elvinsanity]

You right on I bet, Usually network or processing overload, I see a PC NVR running on that list also, If its the same computer as he is trying to view the cams on, it might be overloaded especially if that computer is not dedicated to just that task.

I think the PC-NVR on the device list is the PC itself.

 

[Elvinsanity]

I think the PC-NVR on the device list is the PC itself.

What should I do?

 

[bigredfish]

See my question above. Is the NVR that hosts the cctv cameras and the machine running SmartPSS on the same subnet? If internal what are their IP addresses?

 

[Elvinsanity]

See my question above. Is the NVR that hosts the cctv cameras and the machine running SmartPSS on the same subnet? If internal what are their IP addresses?

Yes its in the same network, i dont think the ip address matters because i use decoders serial number when i added the device.

 

[bigredfish]

Try using the IP instead

 

[Elvinsanity]

Try using the IP instead

I already tried it but still not working.

 

[bigredfish]

Why is your port shown in Devices as N/A? Needs to be 37777

 

[teemu81]

Did you have the chance to connect a monitor to your XVR to check if it's showing live video directly on the monitor? If there's no live video on the monitor you can skip wasting time looking for network problems.
Unfortunately if you don't have life video via HDMI/VGA you'd probably have to make use of the warranty of the device, the only time I've seen one with such kind of problem it had to be replaced

 

[Elvinsanity]

Why is your port shown in Devices as N/A? Needs to be 37777

because i used SERIAL NUMBER/ P2P method on adding the device, that is why there's no IP address.

 

[Elvinsanity]

Did you have the chance to connect a monitor to your XVR to check if it's showing live video directly on the monitor? If there's no live video on the monitor you can skip wasting time looking for network problems.
Unfortunately if you don't have life video via HDMI/VGA you'd probably have to make use of the warranty of the device, the only time I've seen one with such kind of problem it had to be replaced

LIVE VIDEO ON MY XVR CONNECTED TO MONITOR IS FINE.

 

[teemu81]

I've managed to reproduce your problem on an XVR and the problem in my tests was related to the SUBSTREAM being disabled. Please check if it's enabled on your recorder, and if it's enabled but you think it might've been disabled before perform a factory reset to your device.

 

[bigredfish]

Yeah that would do it ...

 

[AnaHo]

Yeah that would do it ...

Please let us know if you managed to solve this issue, and if yes, kindly share your experience, because I have the same issue!

 

[bigredfish]

It was resolved above.

What is your specific problem ?

 

[AnaHo]

It was resolved above.

What is your specific problem ?

Thank you for your reply. Yes I found the solution in different thread. It was disabling the Audio/Video transmission from the NVR system setup!
Thank you again