I have a vto2000a intercom model, I installed the new firmware and everything worked until yesterday.
then suddenly to the loghin, he tells me login failed.
then I tried to do a factory reset. first with the back button clicked 5 times. then with the ring button pressed while starting the device.
when restarted, it asks me to enter a new password. finished the process, I insert lighin and password just changed.
and the new loghin failed again.
I tried to connect with the tools, as if I had to change the firmware and with surprise I see that the account is on the black list.
see attached photo
I'm worried what can I do?
ps:
I'm sure the password is right because with toolbox, I changed
IP address, I entered the correct password and everything worked
then suddenly to the loghin, he tells me login failed.
then I tried to do a factory reset. first with the back button clicked 5 times. then with the ring button pressed while starting the device.
when restarted, it asks me to enter a new password. finished the process, I insert lighin and password just changed.
and the new loghin failed again.
I tried to connect with the tools, as if I had to change the firmware and with surprise I see that the account is on the black list.
see attached photo
I'm worried what can I do?
ps:
I'm sure the password is right because with toolbox, I changed
IP address, I entered the correct password and everything worked
