help with hikvision PTZ tracking

[tbz02]

hi , i have
hikvision ptz , model no DS-2DE4220IW-DE
i cant find any settings related to tracking -or following - or auto zooming


any help is deeply
appreciated

 

[looney2ns]

hi , i have
hikvision ptz , model no DS-2DE4220IW-DE
i cant find any settings related to tracking -or following - or auto zooming
any help is deeply
appreciated

That's because it does not have those abilities.
https://www.hikvision.com/uploadfile/image/10342_CUsersliuheyangDesktopDatasheetofDS2DE4220IWDE20160531.pdf

 

[tbz02]

so its not even related to firmware update ?

 

[marku2]

You will find it there

 

[tbz02]

You will find it there

i cant find smart tracking in the settings , looks like different camera versions !
mine is DS-2DE4220IW-DE
i forget to compare firmware version, i will check and check again

thanks for your helpful screenshots

 

[monkeyface]

Did you ever get the smart tracking issue sorted? I have the same camera and want to use smart tracking, is it available in a firmware update?

Thanks
James