help

giannepyat

n3wb
Joined
Mar 25, 2020
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philippines
gud day
im having problem with my hikvision
ds-7204hqhi-k1
s/n 807269472
iforgot the password..
i try to reset using hikvison reseter tool it promted code error2020
and failed to reset device..
i also email the technical support of hikvision. and give me .xml file but same error
i also try using tftserv but still it game me failure code

any one who has an idea about this????

thank you
 

saniaowner

Young grasshopper
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Sep 17, 2019
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Error 2022 happens when the Hikvision file reloads after exporting the XML
 

saniaowner

Young grasshopper
Joined
Sep 17, 2019
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Try turning Hikvision off / on, and send XML again for tech support. Make sure that after that Hikvision does not turn off and import a file that will send you technical support, everything should work
 
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