hi, is anyone having issues with push notifications on HIK-Coonect app on iOS?
I have six HIKVision cameras connected to HIKVision NVR (7608NI-K2). All set up with smart intrusion and line crossing detection.
I registered my NVR on HIKConnect service and HIKConnect app and enabled alarm notifications on the app. All working with 99% reliability, received pretty much all alerts as expected with the occasional blip.
Since a few weeks ago this pretty much stopped working, where the push alerts came through sporadically, not receiving hardly any notifications. I look into the app and all of the motions, intrusions are being registered and recorded, I.e. if you look into the messages tab, you’ll see the alerts,I’m just not getting notified on my iPhone (6+). Therefore I know the NVR/Cameras are setup all ok (nothing has changed on my end).
I have tried everything from re-installing app, rebooting cameras, rebooting NVR, disabling and then enabling push on app, and disabled Notify Surveillance Center and enabling again but nothing has fixed it.
This has got slightly better recently but still way worse than it was before.
I’ve now re-installed IVMS-4500 Lite, and enabling alarm notifications on that as that it working 100% and at least I’m confident of getting notified of intrusions, but not ideal as I sometimes get duplicate notifications and more annoyingly (the reason I try not use iVMS-4500) the notifications do not tell me which camera the motion came from.
If anybody is having the same issue with HIKConnect app I appreciate if you let me know, as it most probably a bug in their app and I can stop spending time trying to solve it. Otherwise, if others are working as expected, then any ideas?
Many thanks
I have six HIKVision cameras connected to HIKVision NVR (7608NI-K2). All set up with smart intrusion and line crossing detection.
I registered my NVR on HIKConnect service and HIKConnect app and enabled alarm notifications on the app. All working with 99% reliability, received pretty much all alerts as expected with the occasional blip.
Since a few weeks ago this pretty much stopped working, where the push alerts came through sporadically, not receiving hardly any notifications. I look into the app and all of the motions, intrusions are being registered and recorded, I.e. if you look into the messages tab, you’ll see the alerts,I’m just not getting notified on my iPhone (6+). Therefore I know the NVR/Cameras are setup all ok (nothing has changed on my end).
I have tried everything from re-installing app, rebooting cameras, rebooting NVR, disabling and then enabling push on app, and disabled Notify Surveillance Center and enabling again but nothing has fixed it.
This has got slightly better recently but still way worse than it was before.
I’ve now re-installed IVMS-4500 Lite, and enabling alarm notifications on that as that it working 100% and at least I’m confident of getting notified of intrusions, but not ideal as I sometimes get duplicate notifications and more annoyingly (the reason I try not use iVMS-4500) the notifications do not tell me which camera the motion came from.
If anybody is having the same issue with HIKConnect app I appreciate if you let me know, as it most probably a bug in their app and I can stop spending time trying to solve it. Otherwise, if others are working as expected, then any ideas?
Many thanks