Hikvision camera disconnected and can not connect again

[Emil47]

Hi,
I use cameras Hikvision DS-2CD2420F

All of them worked fine, just yesterday one of them disconected and can not connect again to program iVMS-4200 where I am watching.

Actually I can see in router that camera is connected to local network and also camera is lighting like everything is ok.

iVMS-4200 is writing that username or password is wrong, but it is not actaully.

Can anybody help me?

One thing I just realised - 7 working cameras seems like 2017 version - there is code IW2017... in model number.
This problematic camera has code IW2016... Is somehow possible that iVMS stopped support of older cameras?

Thanks for any help

 

[GCoco]

Remove the camera from IVMS software and then reinstall. Did you do a firmware update on the camera or IVMS?

 

[alastairstevenson]

iVMS-4200 is writing that username or password is wrong, but it is not actaully.

Do you have any remote access, such as port-forwarding, set up for the camera?

Suggestion:
Try connecting to the camera with a browser (ideally IE11), confirm you get the logon screen, and use your known password.
If that says 'password incorrect' try 1111aaaa and asdf1234 as the passwords.

 

[Dwellonroof]

My xc-2342wdi got locked out after I disabled it last night because of the snow.
After working on it all day I came across this and I now can acess the camera but cannot change the password

 

[alastairstevenson]

cannot change the password

Are you using the IE11 browser, with the Hikvision webcomponents plugin installed and enabled?

 

[Dwellonroof]

Are you using the IE11 browser, with the Hikvision webcomponents plugin installed and enabled?

Sorry I didn’t answer right away
I did finally get my password changed back to what I had it at before Hikvision somehow changed it and locked me out.
I did contact Hikvision about it and they said the provided serial number of the device is not from our USA/Canada authorized distributor.
So you will need to go back to your point of purchase for support.
I’m thinking I purchased it off Amazon but at least it’s up and running but I don’t know how I got locked out to begin with.