HIKVISION- DS-2CD2035-I ( No video )

[Scarrz]

Bought 5 x Hikvision DS-2CD2035-i cameras and all work except one which boots up fine and I"m able to access the configuration page and make changes but it will not display any video in Blueiris like the other 4. I'm thinking I got a dud, but have run out of troubleshooting ideas, so thought I would post for help.


Here is what BlueIris displays when I try to add the camera:
Opening port 80...

HTTP Get / request...

OK

ONVIF GetSystemDateAndTime

1969-12-31T16:16:41.000Z

Requesting device information...

Manufacturer: HIKVISION

Model: DS-2CD2035-I

FirmwareVersion: V5.4.20 build 160726

GetCapabilities...

Querying services

Has Search services: /onvif/SearchRecording

Has Imaging services: /onvif/Imaging

Has media services: /onvif/Media

Has RTP_RTSP_TCP, requesting profiles

first profile is Profile_1

first source is VideoSource_1

requesting URI for profile Profile_1

RTSP URI: /Streaming/Channels/101?transportmode=unicast&profile=Profile_1

Has Event services: /onvif/Events

Has WSPullPointSupport

RelayOutputs: 0

InputConnectors: 0

Has Device IO services: /onvif/DeviceIO

AudioOutputs: 0

Done

 

[fenderman]

Bought 5 x Hikvision DS-2CD2035-i cameras and all work except one which boots up fine and I"m able to access the configuration page and make changes but it will not display any video in Blueiris like the other 4. I'm thinking I got a dud, but have run out of troubleshooting ideas, so thought I would post for help.


Here is what BlueIris displays when I try to add the camera:
Opening port 80...

HTTP Get / request...

OK

ONVIF GetSystemDateAndTime

1969-12-31T16:16:41.000Z

Requesting device information...

Manufacturer: HIKVISION

Model: DS-2CD2035-I

FirmwareVersion: V5.4.20 build 160726

GetCapabilities...

Querying services

Has Search services: /onvif/SearchRecording

Has Imaging services: /onvif/Imaging

Has media services: /onvif/Media

Has RTP_RTSP_TCP, requesting profiles

first profile is Profile_1

first source is VideoSource_1

requesting URI for profile Profile_1

RTSP URI: /Streaming/Channels/101?transportmode=unicast&profile=Profile_1

Has Event services: /onvif/Events

Has WSPullPointSupport

RelayOutputs: 0

InputConnectors: 0

Has Device IO services: /onvif/DeviceIO

AudioOutputs: 0

Done

Does it display video via browser? ensure that its set to h.264 not h.264 plus of h265...

 

[Scarrz]

I could never get the plugin to work on any of them inside the browser, but the others came right up in BI, but not this one. The camera is set for H.264 inside the config.

Thanks.

 

[fenderman]

I could never get the plugin to work on any of them inside the browser, but the others came right up in BI, but not this one. I'll check the h.264 setting. Thanks.

use internet explorer, not edge...

 

[Scarrz]

K. just tried with IE and no video displaying. I did get the plugin to work so it just showed a gray screen.

 

[fenderman]

K. just tried with IE and no video displaying. I did get the plugin to work so it just showed a gray screen.

Then it's the cam...Try hard reset..

 

[Scarrz]

Thanks. Is that just pushing in the reset on the back? I did try that and also tried restoring to factory.

 

[fenderman]

Thanks. Is that just pushing in the reset on the back? I did try that and also tried restoring to factory.

Search Hikvision reset procedure

 

[Scarrz]

Thanks, found it but still no video. Guess she's a lemon. Thanks for the help.

 

[Enabler]

And video works on the other cameras in Internet Explorer?

If they do and this 1 camera doesn't, and you've tried the reset to defaults web page button, then I wonder if the cable that connects the lens PCB to the main PCB has come loose during shipping.

It's something you could check if you were so minded before sending it back.